Vanesa Cruz
Miami,FL
Summary
Team-oriented Sales Supervisor with background in optimizing team performance through effective leadership and innovative strategies. Excels in communication, empathy, and leadership, ensuring a successful team.
Overview
7
7
years of professional experience
Work History
Supervisor
Reformation
Miami, FL
04.2022 - Current
- Built relationships with customers to encourage repeat business.
- Managed and built relationships in multiple stores in the East District.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
- Excelled in all DOR'S, Operations, Visuals and People.
Team Lead/Supervisor
Vineyard Vines
Miami, FL
01.2020 - 04.2022
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Sales Associate
Lucky Brand
Pembroke Pines, FL
03.2018 - 02.2020
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Bachelor of Arts - Graphic Design
FIU
Skills
- Operations Management
- Visual Merchandising
- Training and mentoring
- Store management support
Timeline
Supervisor
Reformation
04.2022 - Current
Team Lead/Supervisor
Vineyard Vines
01.2020 - 04.2022
Sales Associate
Lucky Brand
03.2018 - 02.2020
Bachelor of Arts - Graphic Design
FIU
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