Open To Work
VANESA FERNANDEZ
Orlando,FL
Summary
Results-driven Operations Strategist with over 10 years of experience enhancing growth in small-to-midsize businesses. Skilled in financial administration and human capital management, optimizing operations for increased profitability. Transformed chaotic workflows into efficient, scalable systems, bridging the gap between ownership and execution while instilling operational discipline. Pursuing a Master’s in Project Management.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Insurance Portfolio Manager & Retention Strategist
VIRTUAL SOLUTIONS
Bogota, Capital District
10.2023 - Current
- Point of contact for high-value client portfolios, managing sensitive financial data and regulatory compliance with total autonomy.
- Collaborated with underwriters to assess risk factors and determine coverage eligibility.
- Conducted regular follow-ups with clients to enhance satisfaction and support retention strategies.
- Processed policy changes, renewals, cancellations, claims and other related paperwork.
- Assisted with billing inquiries, payment processing, and customer service issues.
- Collaborated with organizational systems for records, reports, and agendas to strengthen traceability and improve information accessibility.
Operations Manager
COMERCIAL GYG SAS
Bogota, Capital District
06.2023 - 10.2025
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Oversaw financial management, budget management, accounting and payroll activities.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Performed cost analysis for various projects to determine budget requirements.
- Developed operational procedures to streamline team tasks and responsibilities.
Assistant General Manager
MILAGROS MEXICAN CUISINE
Parsippany, New Jersey
09.2022 - 02.2023
- Executed weekly inventory audits and stock tracking protocols, reducing food and liquor shrinkage by 10%.
- Supervised dining room staff to uphold service standards and promptly address guest needs.
- Developed new menu items based on customer feedback and industry trends.
- Oversaw recruitment, onboarding, and training processes for high-performance teams to enhance accountability.
- Created new menu items based on customer feedback and industry trends.
- Established partnerships with local businesses to foster community engagement and mutual benefits.
Chief Operations Officer (COO)
CREACIONES L'GUTIERS
Pasto-Ipiales, Colombia
12.2019 - 07.2022
- Partnered with ownership to re-engineer business processes, achieving 35% net profitability growth in 24 months.
- Ensured financial efficiency by managing project and departmental budgets across operations.
- Spearheaded transition from manual record-keeping to a centralized CRM/POS system, establishing reliable data foundation.
- Developed first operational manual defining roles, workflows, and quality benchmarks for consistent team scaling.
- Monitored operational processes to ensure compliance with regulations and internal policies.
- Architected talent lifecycle for retail units, managing end-to-end recruitment and performance development.
- Standardized sales profiles and redefined brand standards to enhance customer conversion rates.
- Facilitated vendor contract discussions to secure favorable terms for goods and services.
Restaurant Manager
Orale Mexican Kitchen
Jerry City, Ohio
07.2016 - 09.2019
- Managed daily operations to ensure smooth restaurant functioning.
- Oversaw customer service initiatives, resulting in improved guest satisfaction.
- Executed thorough opening, closing, and shift change functions to uphold operational standards.
- Ordered supplies from vendors, optimizing inventory within budget constraints.
- Ordered supplies from vendors while adhering to budget guidelines.
Bar Manager
ROSA MEXICANO
New York, USA
01.2014 - 09.2016
- Coordinated inventory management and ordered supplies as needed.
- Oversaw compliance with health and safety regulations in bar operations.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
Bilingual Customer Service Representative
CONVERGYS CORPORATION
BOGOTA, Colombia
02.2013 - 01.2014
- Managed high call volumes while ensuring quality interactions, maintaining service standards under pressure.
- Provided comprehensive product information and support for diverse services, improving customer satisfaction.
- Maintained accurate customer records and updated information in systems consistently.
- Audited customer account information to identify discrepancies, enhancing accuracy and customer trust.
Education
Master - Project Management
Instituto Europeo De Posgrado (IEP)
Spain06-2027
Bachelor’s Degree - Business Administration
Easter Florida State College
USA06-2027
Certificate - Paralegal Studies
PARALEGAL STUDIES Florida Gulf Coast University
Florida11-2026
Associate’s Degree - Business Administration
Bergen Community College
USA06-2023
Skills
- Operations management
- Team leadership
- Operational efficiency
- Vendor negotiation
- Client management
- Systems implementation
- Workforce management
- Inventory control
- Customer support
- Financial analysis
- Budget management
Phone
+57, 3103229885
Certification
• Paralegal Certificate, In Progress
- Licensed Personal Lines Insurance Agent, TX & FL
- Bookkeeping Professional Certificate
- Microsoft Office- Intelligent Training
Languages
- Spanish, Native
- English, C1 - Native/Bilingual Proficiency
Core Competencies
Operational Scaling, SOP Creation, Process Improvement, 'Paper-to-Digital' Migration, Talent Acquisition (Full-cycle Recruiting), Sales Training, Performance Mentoring, Team Culture, Hands-on P&L Management, QuickBooks, AP/AR, Payroll, Inventory Control, Cost Reduction, Vendor Relations, Workflow Optimization, Troubleshooting
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridSalary Range
$67000/yr - $0/yrTimeline
Insurance Portfolio Manager & Retention Strategist
VIRTUAL SOLUTIONS
10.2023 - Current
Operations Manager
COMERCIAL GYG SAS
06.2023 - 10.2025
Assistant General Manager
MILAGROS MEXICAN CUISINE
09.2022 - 02.2023
Chief Operations Officer (COO)
CREACIONES L'GUTIERS
12.2019 - 07.2022
Restaurant Manager
Orale Mexican Kitchen
07.2016 - 09.2019
Bar Manager
ROSA MEXICANO
01.2014 - 09.2016
Bilingual Customer Service Representative
CONVERGYS CORPORATION
02.2013 - 01.2014
Master - Project Management
Instituto Europeo De Posgrado (IEP)
Bachelor’s Degree - Business Administration
Easter Florida State College
Certificate - Paralegal Studies
PARALEGAL STUDIES Florida Gulf Coast University
Associate’s Degree - Business Administration
Bergen Community College