Streamlined administrative processes for increased efficiency, allowing more time to focus on direct resident support.
Implemented behavior management strategies in collaboration with clinical teams, resulting in improved resident interactions within the group home environment.
Assisted Group Home Manager with budgetary planning for the residence, ensuring sufficient resources were available for quality care provision.
Ensured a smooth transition for new residents entering the group home by coordinating with the intake team, providing orientation to the home environment, and offering ongoing support.
Conducted safety audits of the facility regularly to identify potential hazards or areas requiring maintenance attention, maintaining a secure living space for all residents.
Child Care Worker I
Promesa Behavorial Health
03.2024 - 07.2024
Improved group home atmosphere by fostering a safe, supportive, and inclusive living environment.
Maintained detailed documentation of resident progress, updating care plans as necessary to reflect changing needs or goals.
Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
Provided crisis intervention when necessary to maintain the safety of all group home occupants.
Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing physical, emotional, and cognitive aspects of each resident''s wellbeing.
Behavior Health Internship
The Wonderful Company
06.2023 - 08.2023
Interacted with customers by phone, email, or in-person to provide information.
Completed research, compiled data, updated spreadsheets, and produced timely reports.
Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Supervisor
Lantern Cafe
08.2022 - 05.2023
Served customers quickly and efficiently and created strategies to prevent delays.
Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
Crew Shift Leader
Wonderful Sales
05.2021 - 08.2021
Worked in team environment to maintain high levels of productivity.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Shift Leader
McDonald's
04.2020 - 08.2020
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.