Vanesa Viacava
Summary
Highly-motivated engineering professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Associate Field Engineer
Roche Diagnostics
07.2022 - Current
- Deliver on-site technical support and service for Roche diagnostic systems across clinical laboratories.
- Install, troubleshoot, and maintain instrumentation to ensure optimal performance and minimal downtime.
- Deliver outstanding customer support throughout installation, resulting in high satisfaction rates.
- Train laboratory staff on equipment usage, maintenance, and safety protocols.
- Create internal tools and documentation that improved efficiency for the engineering team’s daily operations.
- Collaborate cross-functionally with engineering and service teams to address customer challenges and streamline processes.
- Mentor Roche Academy interns by providing hands-on experience, knowledge-sharing, and professional development opportunities.
- Train new local hires during onboarding, ensuring consistent technical understanding and alignment with team protocols.
Cardiac Monitor Technician
Community Health Network
03.2022 - 07.2022
- Monitored and interpreted patient electrocardiograms to assist in diagnosis of cardiac conditions.
COVID-19 Testing Administrator
Community Health Network
09.2021 - 03.2022
- Conducted COVID-19 tests and managed data entry via Epic.
- Assisted in scheduling and patient coordination for high-volume testing efforts.
Medical Scribe Ambassador
Scribe America
12.2020 - 09.2021
- Documented patient visits in real-time for physicians using Cerner EMR.
- Trained new scribes in documentation standards and system use.
Roche Academy Intern
Roche Diagnostics
05.2021 - 07.2021
- Reviewed technical documentation to improve process efficiency.
- Partnered with RSN team members on digital transition initiatives.
Education
Masters of Business Administration -
Purdue Global University
02.2025
Bachelor of Science - Biology and Spanish
University of Indianapolis
Indianapolis, IN03.2022
Skills
- Bilingual, Spanish
- Technical support
- Customer service
- Data analysis
- Training and onboarding
- Performing root cause analysis
- Team collaboration
- Analyzing hardware and software failures
Timeline
Associate Field Engineer
Roche Diagnostics
07.2022 - Current
Cardiac Monitor Technician
Community Health Network
03.2022 - 07.2022
COVID-19 Testing Administrator
Community Health Network
09.2021 - 03.2022
Roche Academy Intern
Roche Diagnostics
05.2021 - 07.2021
Medical Scribe Ambassador
Scribe America
12.2020 - 09.2021
Masters of Business Administration -
Purdue Global University
Bachelor of Science - Biology and Spanish
University of Indianapolis
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