VANESSA A. JOHNSON
Petersburg,VA
Summary
Responsible employee offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers.
Overview
3
3
years of professional experience
Work History
Food Preparation Specialist
Panera Bread
Odenton, MD
05.2021 - 07.2021
- Kept workstation and equipment clean, organized, and sufficiently stocked.
- Guaranteed customer satisfaction by quickly delivering orders.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Crew Team Member
McDonald's Restaurant
Laurel, MD
05.2021 - 07.2021
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Greeted customers at drive-thru and took food orders providing excellent customer service and meeting quality expectations.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Hostess Trainer, Server, To-Go Specialist
Olive Garden Restaurant
Hanover, Maryland
10.2019 - 04.2021
- Motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business while delivering high volume of orders..
Skills
- Food Portioning and Packaging
- Conflict Negotiation
- Quality Assessment
- Decision Making
- Relationship Building
- Customer Service
- Standards Compliance
Timeline
Food Preparation Specialist
Panera Bread
05.2021 - 07.2021
Crew Team Member
McDonald's Restaurant
05.2021 - 07.2021
Hostess Trainer, Server, To-Go Specialist
Olive Garden Restaurant
10.2019 - 04.2021
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