Vanessa Alcaraz

800 Loan Mart – Encino, CA

Charge-Off Recovery Specialist | 2016–Present

• Manage a high-volume portfolio of delinquent and charged-off subprime auto loan and title loan accounts while consistently exceeding recovery and productivity goals.

• Handle charged-off accounts from assignment through final resolution, maximizing recoveries and minimizing losses.

• Negotiate settlements, payment arrangements, and recovery solutions to achieve portfolio recovery objectives.

• Perform extensive skip tracing using credit bureau data, public records, social media, phone research, internal systems, DMV resources, vehicle information, and third-party databases to locate difficult-to-find borrowers and collateral.

• Successfully manage complex accounts involving multiple loans, title loans, negative equity, and high-risk borrowers with limited contact information.

• Research borrower and vehicle leads to identify recovery opportunities, improve contact rates, and increase cash recoveries.

• Review repossession accounts, collateral status, vehicle valuations, and recovery opportunities to maximize post-charge-off results.

• Submit repossession recommendations when collection efforts are exhausted and collateral recovery is warranted.

• Conduct post-repossession deficiency balance collections and negotiate settlements to increase recovery percentages.

• Prepare qualified accounts for litigation review after all collection and recovery avenues have been exhausted.

• Average 100+ inbound and outbound calls daily while maintaining quality standards and compliance requirements.

• Consistently meet and exceed repossession, recovery, and cash collection performance quotas.

• Maintain detailed account documentation and ensure compliance with company policies and applicable regulations.

• Utilize advanced Excel spreadsheets and reporting tools to track portfolio performance, payment arrangements, recoveries, repossessions, and collection strategies.

• Analyze account histories, payment activity, and recovery trends to identify discrepancies and improve portfolio performance.

• Managed mid- and late-stage delinquent accounts and negotiated payment solutions.
• Reduced charge-offs through proactive outreach, account analysis, and recovery strategies.
• Monitored delinquency trends and prioritized high-risk accounts for recovery action.
• Maintained accurate documentation and compliance with collection policies.

• Contacted customers regarding past-due accounts and secured payment commitments.
• Prevented account escalation through early intervention and relationship management.
• Maintained account records, follow-up schedules, and collection documentation.

• Handled high-volume customer inquiries, payment processing, and account maintenance.
• Resolved customer concerns while maintaining strong service standards.
• Supported operational and administrative functions in a fast-paced environment.