Vanessa Alcaraz
Ontario,CA
Summary
Detail-oriented professional with over 10 years of experience in international export and import operations. Proven ability to enhance efficiency, manage compliance, and resolve conflicts effectively. Committed to fostering a culture of safety and reliability in fast-paced environments.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Amazon Flex Driver
Amazon
Corona, CA
10.2023 - Current
- Operated delivery vehicle efficiently to ensure timely and accurate package distribution.
- Navigated diverse routes utilizing GPS technology for optimal delivery performance.
- Adhered strictly to safety protocols, contributing to a culture of safety within the team environment.
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Resolved delivery issues proactively by communicating with customers and providing updates on estimated arrival times.
- Navigated various weather conditions safely, maintaining consistent on-time delivery rates regardless of external challenges.
Air International Supervisor
United Parcel Service, UPS
Ontario, CA
11.2015 - Current
- Implemented strategic initiatives to streamline cross-border shipments and reduce transit times.
- Led international operations to enhance efficiency and optimize logistics processes.
- Managed customs documentation and ensured adherence to regulatory requirements across multiple regions.
- Collaborated with several U.S. Customs agencies such as USDA, FDA, and Fish and Wildlife to develop strategies for improving operational efficiency for processing import and export shipments.
- Resolves conflicts between team members and day to day operations
- Assesses staff performance on a regular basis, providing feedback and coaching as necessary to improve results
- Manages International Import and Export operations
- Fostered relationships with international partners to enhance collaboration and service delivery.
Sales Associate
Touch of Mink
Pomona, CA
09.2013 - 10.2014
- Delivered exceptional customer service, enhancing client relationships and ensuring satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained product displays, optimizing visual merchandising to drive sales engagement.
- Assisted in inventory management, tracking stock levels and facilitating timely reordering of products.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Claremont High School
Claremont, CA06-2008
No Degree - Spanish Language And Literature
California State University, Long Beach
Long Beach, CASkills
- Microsoft Office proficient
- Team building
- Accurate record keeping
- Problem Solving
- Attention to detail
- Time management
- Adaptable scheduling
- Reliability and punctuality
- Strong communication skills
- Professionalism and courtesy
- Interpersonal skills
- Adherence to regulations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Amazon Flex Driver
Amazon
10.2023 - Current
Air International Supervisor
United Parcel Service, UPS
11.2015 - Current
Sales Associate
Touch of Mink
09.2013 - 10.2014
No Degree - Spanish Language And Literature
California State University, Long Beach
High School Diploma -
Claremont High School