Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Alvarez

Phoenix,AZ

Summary

Dedicated and personable customer service professional with a strong background in fast paced retail environments. Skilled in building rapport, resolving issues efficiently, and delivering a positive customer experience. Quick to learn new systems and highly motivated to grow in a sales focused role. Known for clear communication, attention to detail, and a team oriented mindset.

Overview

5
5
years of professional experience

Work History

Esthetician

Home Based
12.2024 - Current
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for clients.
  • Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.

Veterinary Receptionist

Animal Hospital Of North Asheville
05.2023 - 04.2024
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Housekeeper

Self-employeed
04.2020 - 05.2023
  • Selected best cleaning solution to clean various materials
  • Cleaned target number of homes weekly to desired standard
  • Experience in airbnb, residential homes/condos/and apartments.

Cashier/Customer Service

Ingles Markets
02.2021 - 03.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped train new cashiers on how to use the register, handle transactions, and follow store policies.

Front Desk Receptionist

Mountain BizWorks
06.2021 - 08.2021
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Education

Esthiology -

Douglas J Aveda Institute
12-2024

Veterinary Assisting III -

Asheville Buncombe County Technical School
03-2024

High School Diploma -

Buncombe County Virtual Academy
01-2023

Real Estate -

Real Estate School of Princeton
01-2023

Certified Nursing Assistant -

Asheville Buncombe County Technical School
08-2022

Skills

  • Customer relationship building
  • Interpersonal communication skills
  • Product and service sales
  • Customer retention
  • Customer needs assessment
  • Social media marketing
  • Attention to detail
  • Adaptability and dependability
  • Reliable and punctual
  • Data entry
  • Stress tolerance
  • Results-driven

Timeline

Esthetician

Home Based
12.2024 - Current

Veterinary Receptionist

Animal Hospital Of North Asheville
05.2023 - 04.2024

Front Desk Receptionist

Mountain BizWorks
06.2021 - 08.2021

Cashier/Customer Service

Ingles Markets
02.2021 - 03.2022

Housekeeper

Self-employeed
04.2020 - 05.2023

High School Diploma -

Buncombe County Virtual Academy

Real Estate -

Real Estate School of Princeton

Certified Nursing Assistant -

Asheville Buncombe County Technical School

Esthiology -

Douglas J Aveda Institute

Veterinary Assisting III -

Asheville Buncombe County Technical School

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