Vanessa Alzate
Orlando,FL
Summary
Proactive and goal-oriented mortgage specialist with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Loan Servicer II
Addition Financial
04.2023 - Current
- Assist members with inquiries and requests related to their mortgage accounts.
- Provide title companies, lenders, and attorneys with payoff estimates, verification of mortgages, subordiantions, and wire payoffs.
- Manage escrow accounts, ensuring timely payments and addressing any discrepancies.
- Review post-closing mortgages documents for accuracy and completeness, ensuring compliance with company policies and investor guidelines.
- Assist the Legal Department during the Forclosure process and deceased member accounts.
Mortgage Loan Officer
Addition Financial
03.2019 - 04.2023
- Facilitated mortgage loan originations.
- Enhanced real estate pipeline by identifying cross selling opportunities.
- Handled a high volume of calls while providing superior member service.
- Offered members products and services that would help meet their financial goals.
- Compiled daily updates on Real Estate pipeline for management.
- Contributed towards the departments real estate pipeline increase, from $1-$3 million in 2018 to $33 million by the end of 2019.
- Awarded: Top Real Estate Producer for 2019
Relationship Advisor III
Addition Financial
08.2016 - 03.2019
- Assisted management team with daily duties
- Provided Contact Center agents with guidance & assistance on the Supervisor Queue
- Created talking points and job aids to help agents have seamless conversations with members
- Conducted Contact Center onboarding and training for new hires.
- Analyzed and resolved discrepancies related to members' accounts and loans.
- Processed transactions & requests accurately and efficiently.
- Awarded: Contact Center Employee of the Year 2017
Education
Associate Of Arts - Business Administration
Valencia College
Orlando, FLHigh School Diploma -
Cypress Creek High School
Orlando, FLSkills
- Real Estate & Consumer Lending
- Ability to solve problems efficiently
- Outstanding people skills
- Efficient under pressure
- Attention to detail
- Adapt to change
- Multitasking with excellent customer service
Certification
Certified Florida Notary
Timeline
Loan Servicer II
Addition Financial
04.2023 - Current
Mortgage Loan Officer
Addition Financial
03.2019 - 04.2023
Relationship Advisor III
Addition Financial
08.2016 - 03.2019
Associate Of Arts - Business Administration
Valencia College
High School Diploma -
Cypress Creek High School
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