VANESSA IHEAKONYE
Houston,United States
Summary
Seasoned Business Analyst offering 9 years of software development industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst
Abraham Direct Services
03.2019 - Current
- Interacted with cross-functional teams including developers, QA analysts, and project managers to ensure alignment on project goals and timelines
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams ensuring project alignment and boosting client satisfaction by 25% .
- Facilitated workshops and training sessions to onboard team members and stakeholders on new software applications and updates
- Implemented Agile processes, boosting software development efficiency and reducing delivery time by 20%
- Collaborated with QA teams to develop test cases and validate software functionality, ensuring adherence to business requirements and user expectations
Business Analyst
Building Concept Limited
01.2015 - 01.2018
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Executed analysis of risks and identified risk mitigation strategies.
Education
Bsc History & International Studies -
Imo State University
08.2014
Skills
- Requirement gathering
- Data Analysis
- Agile Methodologies
- Team Collaboration
- Software Development Lifecyle
- Stakeholder management
- System integration and testing
- Business Process Optimization
- Technical Documentation
- SQL Proficiency
Certification
- CBAP - Certified Business Analysis Professional
- Certified Servicenow Administrator (CSA)
Timeline
Business Analyst
Abraham Direct Services
03.2019 - Current
Business Analyst
Building Concept Limited
01.2015 - 01.2018
Bsc History & International Studies -
Imo State University
- CBAP - Certified Business Analysis Professional
- Certified Servicenow Administrator (CSA)
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