Vanessa Amendola
New Providence,NJ
Summary
Bilingual English/Spanish customer care professional with a strong background in healthcare and high-touch client service. Currently serving as Head Dental Assistant, facilitating patient support, appointment coordination, and issue resolution in a fast-paced dental practice. Proven strengths in organization, problem-solving, and relationship building enhance the delivery of personalized service.
Overview
9
9
years of professional experience
Work History
HEAD DENTAL ASSISTANT
Private Dental Office
, New Jersey
03.2025 - Current
- Manage patient appointments, scheduling changes, confirmations, and follow-ups.
- Facilitated communication of patient needs among dental staff and administrative team. between patients, dentists, clinical staff, and the administrative team.
- Addressed patient questions and concerns by phone and in person, ensuring empathetic and professional communication.
- Assist in resolving patient concerns and follow through to ensure issues are addressed.
- Coordinated multiple patient requests and priorities, maintaining accuracy and organization under pressure.
- Delivered bilingual patient support in English and Spanish, enhancing patient experience in fast-paced dental practice.
- Handle confidential patient and healthcare information with discretion and professionalism.
- Provide guidance to dental assistants and help coordinate daily clinical workflow.
WEDDING PLANNER / CLIENT EXPERIENCE
Laguna Beach, California
01.2021 - 01.2023
- Managed client communication and provided personalized, high-touch service throughout the planning process.
- Coordinated appointments, schedules, vendors, event details, and logistics while managing multiple priorities.
- Responded to client questions and concerns promptly and professionally.
- Resolved unexpected issues calmly and proactively while maintaining a positive client experience.
- Built strong client relationships through clear communication, organization, follow-up, and attention to detail.
- Worked in a fast-paced hospitality environment serving a diverse and international clientele.
ORTHODONTIC DENTAL ASSISTANT
Clínica del Dolor Craneofacial
Hermosillo, Sonora
01.2019 - 01.2021
- Supported orthodontic procedures and patient care in a clinical environment.
- Assisted with patient communication, records, imaging, sterilization, and treatment preparation.
GENERAL DENTIST
Clínica Dental AO
Hermosillo, Sonora
01.2018 - 01.2021
- Provided patient-centered general dental care while building trust and long-term patient relationships.
- Explained treatment plans and healthcare information clearly and empathetically.
- Managed patient appointments, treatment follow-ups, clinical documentation, and patient questions.
- Handled sensitive patient information while maintaining confidentiality and professionalism.
Education
English Language Studies -
Laguna Beach, CaliforniaBachelor's Degree - Dentistry
Universidad de Sonora
Hermosillo, MexicoSkills
- Customer Care & Member Support
- Patient Experience
- Bilingual Communication
- Appointment & Booking Coordination
- Phone & In-Person Support
- Complaint & Issue Resolution
- Client Relationship Management
- Follow-Up
- Healthcare & Wellness
- Hospitality
- Confidentiality & Privacy
- Organization
- Problem Solving
- Multitasking
- Attention to Detail
- Calm Under Pressure
Personal Information
Title: BILINGUAL CUSTOMER CARE | HEALTHCARE & CLIENT EXPERIENCE
Languages
Title: BILINGUAL CUSTOMER CARE | HEALTHCARE & CLIENT EXPERIENCE
Timeline
HEAD DENTAL ASSISTANT
Private Dental Office
03.2025 - Current
WEDDING PLANNER / CLIENT EXPERIENCE
01.2021 - 01.2023
ORTHODONTIC DENTAL ASSISTANT
Clínica del Dolor Craneofacial
01.2019 - 01.2021
GENERAL DENTIST
Clínica Dental AO
01.2018 - 01.2021
English Language Studies -
Bachelor's Degree - Dentistry
Universidad de Sonora