Vanessa Andazola Macias
Case Manager
Phoenix,Arizona
Summary
Accomplished Case Manager adept at handling a varied caseload without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends the best resources and courses of action to benefit patient needs, and return each to optimal quality of life.
Overview
7
7
years of professional experience
Work History
Case Manager
City of Phoenix/Quadel
Phoenix, AZ
10.2021 - Current
- Submitted emergency financial assistance applications and supporting documentation for eligible clients.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Assisted individuals with eligibility for available benefits.
- Maintained up-to-date case records with case activity status.
- Documented case notes accurately to maintain compliance with city regulations.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Case Aide
Pinnacle Family Services
Phoenix, Arizona
02.2023 - 04.2024
- Coordinated transportation for children to appointments and family visits.
- Facilitated communication between foster families, biological families, and service providers.
- Monitored children's progress and reported any concerns to the case management team.
- Maintained confidentiality of sensitive information in compliance with agency policies.
- Maintained accurate records of client information including progress notes and case files.
- Attended trainings on relevant topics such as child abuse prevention and family dynamics.
- Facilitated family meetings between biological parents and foster care parents.
Front Desk Medical Receptionist
HonorHealth
01.2019 - 10.2021
- Trained new staff on front desk operations, fostering a collaborative team environment.
- Coordinated insurance verification processes to enhance patient experience and streamline billing procedures.
- Implemented electronic health record (EHR) system updates, improving data accuracy and retrieval speed.
- Collaborated with clinical teams to ensure seamless communication regarding patient care and appointment follow-ups.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Skills
- Resource Identification
- Annual Case Reviews
- Service Referrals
- Crisis Intervention
- Conflict Resolution
- Team collaboration
- Emotional intelligence
Personal Information
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Aide - Pinnacle Family Services
02.2023 - 04.2024
Case Manager - City of Phoenix/Quadel
10.2021 - Current
Front Desk Medical Receptionist - HonorHealth
01.2019 - 10.2021
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