Vanessa Andrade
Account specialist
Pleasanton,TX
Summary
Dynamic Account Specialist with Management experience with a proven track record at Western Shamrock Finance, excelling in client satisfaction and revenue growth. Adept at resolving complex billing issues while demonstrating exceptional active listening and attention to detail. Successfully negotiated contract renewals, fostering long-term relationships and enhancing overall service quality.
Overview
9
9
years of professional experience
Work History
Account Specialist
Western Shamrock Finance
10.2023 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Negotiated contract renewals, securing favorable terms and maintaining long-term client relationships.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Manager
Aarons Furniture
02.2020 - 10.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Customer Service Representative
South West Business Corp
04.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Quality Control Inspector
Inspection Oilfield Services
05.2016 - 01.2019
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
Education
Evangelism - Biblical History
Center For Biblical Studies And Ministry
San Antonio, TX05.2014
High School Diploma - Accounting
Poteet High School
Poteet, TX06.2009
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Revenue growth
- Report writing
- Schedule coordination
- Cash handling
- Team building
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Reliability
- Active listening
- Task prioritization
- Self motivation
Timeline
Account Specialist
Western Shamrock Finance
10.2023 - Current
Sales Manager
Aarons Furniture
02.2020 - 10.2023
Customer Service Representative
South West Business Corp
04.2019 - 02.2020
Quality Control Inspector
Inspection Oilfield Services
05.2016 - 01.2019
Evangelism - Biblical History
Center For Biblical Studies And Ministry
High School Diploma - Accounting
Poteet High School
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