Vanessa Antoine
Margate
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
6
6
years of professional experience
Work History
Reception
Phyl's Preparatory Academy
Margate
10.2023 - 09.2025
- Answered inbound calls and assisted with customer inquiries.
- Set appointments and notified the hosting person via email.
- I took and processed payments for tuition, field trips, various camps, etc.
Customer Service representative
Enhanced Health
Coral Springs
08.2022 - 01.2023
- Gave detailed explanations of benefits to customers
- Confirmed payments, ensuring financial transactions were timely and accurate
- Ensured precise updates of customer information
Customer Service Representative
Fiserv
Coral Springs
02.2021 - 06.2022
- Managed credit/debit card errors including declines, travel restrictions, disputes, etc.
- Investigated and resolved fraud alerts
- Offers clear and precise communication when explaining card errors and resolving them.
Brand Specialist
Global Response
Margate
11.2019 - 02.2021
- Efficiently processed online orders
- Troubleshoot and resolve issues with shipping (reaching out to shipping warehouse, canceling order or placing new order if policy allows)
- Assisted with returns and refunds in a timely manner, giving clear instructions.
Education
Associate of Science - Accounting
Broward College
Fort Lauderdale, FL01-2027
High School Diploma - Plantation, FL
South Plantation HighSchool
Plantation, FL06.2017
Skills
- Payment processing
- Problem resolution
- Effective communication
- Call control
Timeline
Reception
Phyl's Preparatory Academy
10.2023 - 09.2025
Customer Service representative
Enhanced Health
08.2022 - 01.2023
Customer Service Representative
Fiserv
02.2021 - 06.2022
Brand Specialist
Global Response
11.2019 - 02.2021
Associate of Science - Accounting
Broward College
High School Diploma - Plantation, FL
South Plantation HighSchool
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