Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Vanessa Aponte

Seaford,DE

Summary

Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Goal-oriented professional brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service. Driven professional successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Sales Floor Associate

Walmart
Seaford, DE
06.2022 - Current
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Created price tags and merchandise signs for new items.

Self Employed Bake Desserts

Myself
Seaford, DE
10.2016 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Assisted in the development of new recipes for a variety of bakery items including cakes, pies and muffins.
  • Followed food safety guidelines while preparing all food items.
  • Placed orders for additional supplies when necessary based on production needs.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Inspected finished products before packaging them up for sale.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Met with customers to discuss needed bakery items and take orders.

Team Lead

Walmart supercenter
Seaford, DE
01.2020 - 11.2022
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Managed daily operations of a team up to 10 bakery staff members.
  • Organized and delegated tasks to ensure efficient production of baked goods.
  • Monitored the quality of products, ensuring they met established standards.
  • Ensured health code requirements were followed at all times during production process.
  • Resolved customer complaints regarding product quality or service issues quickly and professionally.
  • Maintained records of all inventory items in order to track usage and replenish stock as needed.
  • Created weekly work schedules for bakery staff members according to store needs.
  • Conducted regular performance reviews with each employee to identify areas for improvement.
  • Ordered ingredients as needed from approved vendors in order to meet customer demand.
  • Assisted with the preparation of large orders for special events or holidays.
  • Maintained a clean and organized workspace throughout the day.
  • Performed regular maintenance on ovens, mixers, proofers., as needed.
  • Identified opportunities for cost savings initiatives within the bakery department.
  • Implemented systems for tracking waste levels in order to reduce spoilage costs.
  • Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
  • Assisted bakery manager with coordinating product ordering, receiving, and stocking.
  • Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.

Education

High School Diploma -

Charles Carroll High School
Philadelphia, PA
06-2002

Skills

  • Sales trends
  • Retail merchandising expertise
  • Point-of-sale system
  • Cash handling
  • Product processing
  • Goal oriented
  • Customer service
  • Hospitality and accommodation
  • Product promotion

Timeline

Sales Floor Associate

Walmart
06.2022 - Current

Team Lead

Walmart supercenter
01.2020 - 11.2022

Self Employed Bake Desserts

Myself
10.2016 - Current

High School Diploma -

Charles Carroll High School

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Vanessa Aponte