Vanessa Archibeque
Albuquerque
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Caregiver
Family Caretaker
Albuquerque, NM
06.2022 - Current
- Assisted with daily living activities, ensuring comfort and safety in home environments.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Coordinated transportation and scheduling for medical appointments and social activities.
- Managed medication administration, adhering strictly to prescribed schedules and guidelines.
Financial Customer Associate/Peer Coach
Fidelity Investments
Albuquerque, Nm
07.2020 - 06.2022
- Take inbound calls to assist with health and insurance inquiries for the employees of large 3rd party companies. Assist with annual enrollment for employees needing assistance with choosing the right elections options for employee sponsored benefits. Answer any questions regarding the types of benefits being offered to help choose the right benefits for the employees and their dependents. Provide assistance with HSA options by explaining how their enrollment will impact thory payroll deductions and ensure they are within IRS tax limits for the year. My role with company is to provide knowledge in all benefits and answer any questions the employee have regarding the health and insurance benefits offered by their employers. My role as a peer coach was to help the new hires during onboard training get prepared with computer systems and handling the client inquiries. During onboarding my duty was to actively listen to calls and provided immediate feedback to help the new hires be successful in their new role with company
Customer Service Associate
Lowes Corporate Office
Albuquerque, NM
05.2014 - 12.2019
- Answer inbound calls to provide our customers with prompt, friendly customer service. Actively resolve customer’s issues in a one call resolution. Knowledge in all products and installation services Lowes has to offer. This position also includes handling all inquiries for our online orders, such as taking orders over the phone and working with outside vendors to make sure we meet all customer’s needs. With these job duties listed we are to meet all metrics while adhering to our schedules and goals to ensure we are meeting customers’ needs at all times. Listening to customers who have complaints and find resolutions to resolve the customers issue’s. I am knowledgeable of the computer programs used to perform my job and I provide floor support to other customer service representative,s on my team and for newly hired employees when needed
Education
High School Diploma -
Albuquerque High School
05.2005
Esthetician License - undefined
Olympian Cosmetology Academy
05.2023
Skills
- Effective time management and organizational abilities
- Dependable and responsible
- Cognitive care assistance
- Critical thinking
- Customer relations
- Call center experience
- Conflict resolution
- Call management
- Appointment scheduling
Timeline
Caregiver
Family Caretaker
06.2022 - Current
Financial Customer Associate/Peer Coach
Fidelity Investments
07.2020 - 06.2022
Customer Service Associate
Lowes Corporate Office
05.2014 - 12.2019
Esthetician License - undefined
Olympian Cosmetology Academy
High School Diploma -
Albuquerque High School