Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Vanessa Ayala

Lake Worth Beach,FL

Summary

Hardworking and reliable case manager with a history of meeting company needs with consistent and organized practices. Highly organized, proactive and punctual with team-oriented mentality. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Case Manager Trainee

Board of County Commissioners
West Palm Beach, FL
06.2020 - Current
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of clients experiencing homelessness
  • Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
  • Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
  • Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
  • Communicated regularly with landlords and property managers regarding current vacancies.
  • Educated clients on budgeting skills, job search strategies, and life skills development.
  • Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Participated in professional development activities related to case management best practices.
  • Actively participated in outreach events within the local community.

Lead Teacher

Bright Horizons
Wellington, FL
05.2017 - 06.2020
  • Interact frequently, affectionately, and respectfully with children
  • Performed assessments on each child and documented results
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Implement a developmentally appropriate curriculum which reflects to Montessori approach to education, which will include observations and assessments of individual children and goals jointly developed with families
  • Maintain confidentiality about issues concerning children and families, other staff members, and Bright Horizons management and operations.

Intern

Palm Beach County Family Drug Court
West Palm Beach, FL
08.2019 - 12.2019
  • Work closely with Family Drug Court Coordinator to oversee all program operations
  • Update Family Drug Court Policies and Procedures manual and program material
  • Attend and actively participated in all Family Drug Court hearings
  • Counseled individuals struggling with co-occurring disorders such as depression or anxiety related to substance abuse issues.
  • Researched and compiled information and data on Substance Abuse disorder, including current treatments and therapies; gathered information from peer-reviewed journals and other digital resources
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.

Receptionist/Kids Club Attendant

LA Fitness
Boynton Beach, FL
01.2017 - 06.2018
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered and directed incoming calls using multi-line telephone system
  • Administer payments made by club members
  • Supervise activities of all assigned children.

Education

Bachelor of Social Work - Social Work/Nonprofit Management

Florida Atlantic University
12.2019

Skills

  • Microsoft Office Suite
  • Instructional methods
  • CPR/First-aid certified
  • Effectively work with families
  • Documentation and reporting
  • Case Management
  • Interviewing Skills
  • Public Speaking

Languages

  • English (Fluent)
  • Spanish (Advanced)

References

  • Juanita Odell (561) 827-7068
  • Claudia Penry (561) 601-2920
  • Lisa Bozzone, (561) 329-4749

Timeline

Case Manager Trainee

Board of County Commissioners
06.2020 - Current

Intern

Palm Beach County Family Drug Court
08.2019 - 12.2019

Lead Teacher

Bright Horizons
05.2017 - 06.2020

Receptionist/Kids Club Attendant

LA Fitness
01.2017 - 06.2018

Bachelor of Social Work - Social Work/Nonprofit Management

Florida Atlantic University

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Vanessa Ayala