Vanessa Baez

Yale New Haven Health — Patient Care Associate (PCA), Med-Surg

New Haven, CT | Jan 2024 – Feb 2026

• Delivered delegated patient care in a high-acuity acute care hospital environment.
• Assisted patients with ADLs including bathing, toileting, feeding, and mobility.
• Obtained and documented vital signs, intake/output, and patient observations.
• Reported abnormal clinical findings promptly to nursing staff for timely intervention.
• Performed phlebotomy and specimen collection per hospital protocol.
• Maintained patient safety through fall precautions and frequent rounding.

• Supported rehabilitation patients with daily care needs and mobility assistance.
• Repositioned patients to prevent pressure injuries and maintain skin integrity.
• Assisted with feeding, hygiene, and therapeutic exercises.
• Documented intake/output and patient progress accurately.
• Collaborated with interdisciplinary team to promote patient recovery.

• Provided exceptional customer service by addressing inquiries and resolving issues promptly
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Identified process inefficiencies, recommending improvements to enhance operational workflows.

• Delivered exceptional styling services, ensuring client satisfaction through personalized consultations.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.