Vanessa Barrera
Palmdale,CA
Summary
Hardworking and reliable, passionate about going above and beyond to complete task. Strong ability in multitasking, team player,and attention to detail. Offering spanish speaking and typing skills. Along excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Teacher
LAUSD
Los Angeles, CA
10.2023 - 01.2024
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Assembled instructional materials for children's projects and play-time.
- Completed day-to-day duties accurately and efficiently.
- Used copy machine to create assignments and activities
Campus Aide
LAUSD
Los Angeles, CA
05.2022 - 10.2023
- Supervised students at recess time and followed activity schedule for the week.
- Helped students with yard conflicts and found solutions
- Cleaned up lunch pavillion and set up trays for lunch time
- Assisted lower grades at lunch window
- Monitored bathrooms during high activity
- Created referrals for injured students and behavior
- Ensured campus safety by vigilantly patrolling school grounds and monitoring student activities.
Crossing Guard
City of Los Angeles
Los Angeles
07.2019 - 10.2023
- Escorted pedestrians across streets while safely monitoring and stopping traffic.
- Cultivated effective relationships with pedestrians by utilizing active listening and dynamic interpersonal skills.
- Provided detailed instructions to children regarding street crossing safety.
- Monitored traffic flow to ensure student safety while crossing.
- Disaster Service duties during pandemic such as serving meals to homeless, distributing Covid-19 test kits at testing sites, provided assistance at voting location for 2020 presidential elections
Office Assistant
Direct Deliver Distribution
Santa Monica, CA
01.2016 - 04.2019
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Received payments from customers via cash or credit card transactions.
- Answered roughly 40 phone calls per day in a professional manner and transferred calls accordingly.
- Updated customer accounts information in the database system accurately.
- Resolved customer complaints promptly and professionally.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
Sales Associate
Lakeshore Learning Store
Los Angeles, IN
07.2012 - 06.2017
- Demonstrated product features and benefits for customers' needs.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Medical Billing And Coding -
Everest College
Los Angeles, CA02-2015
High School Diploma -
City of Angels Independent Studies
Los Angeles, CA06-2009
Some College (No Degree) - Liberal Arts
West Los Angeles College
Culver City, CASkills
- Active Listening
- Customer Education
- Problem-Solving Abilities
- Computer Proficiency
- Spanish Speaking
- Typing proficiency
Certification
- Campus Aide Certified
Timeline
Assistant Teacher
LAUSD
10.2023 - 01.2024
Campus Aide
LAUSD
05.2022 - 10.2023
Crossing Guard
City of Los Angeles
07.2019 - 10.2023
Office Assistant
Direct Deliver Distribution
01.2016 - 04.2019
Sales Associate
Lakeshore Learning Store
07.2012 - 06.2017
Medical Billing And Coding -
Everest College
High School Diploma -
City of Angels Independent Studies
Some College (No Degree) - Liberal Arts
West Los Angeles College
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