Vanessa Barrera
Rancho Cucamonga,CA
Summary
Proven professional with a track record of enhancing patient experiences at San Antonio Regional Hospital through critical thinking and patient education. Excelled in streamlining radiology workflows and improving customer satisfaction scores by overhauling service protocols. Skilled in HIPAA compliance and fostering team collaboration, significantly boosting productivity and patient safety.
Overview
20
20
years of professional experience
Work History
Radiology Clerk
San Antonio Regional Hospital
Upland, CA
03.2017 - Current
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Streamlined the radiology department''s workflow by organizing and maintaining accurate records of patients'' diagnostic imaging results.
- Provided exceptional customer service to both internal and external clients through prompt response to inquiries via phone calls or email correspondence related to radiology services.
- Liaised with insurance companies on behalf of patients, ensuring pre-authorizations were obtained promptly for scheduled diagnostic imaging procedures.
Medical Billing Manager
Affordable Billard Service
Pasadena, CA
04.2015 - 02.2017
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
Medical Assistant
Chapperal Medical Group
Pomona, CA
02.2011 - 04.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Manager
Domino's Pizza
Diamond Bar, CA
02.2005 - 03.2011
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
Associate Healthcare Management -
San Joaquin Valley College
Rancho Cucamonga, CA06.2015
Skills
- HIPAA Compliance Understanding
- Patient Safety
- Patient Education
- Patient confidentiality
- Professionalism and Ethics
- Critical thinking aptitude
- Patient Scheduling Expertise
Languages
Spanish
Professional Working
Timeline
Radiology Clerk
San Antonio Regional Hospital
03.2017 - Current
Medical Billing Manager
Affordable Billard Service
04.2015 - 02.2017
Medical Assistant
Chapperal Medical Group
02.2011 - 04.2015
Manager
Domino's Pizza
02.2005 - 03.2011
Associate Healthcare Management -
San Joaquin Valley College