Vanessa Behdaoui
Staten Island,New Jersey
Summary
Proactive Store Manager with extensive experience in daily operations, inventory control, and employee management. Successfully resolved customer complaints and optimized store processes, enhancing customer satisfaction and productivity. Strong skills in training, mentoring, and performance evaluations, contributing to a positive work environment and high staff performance. Collaborative with coworkers to promote engaged, empowering work culture.
Overview
7
7
years of professional experience
Work History
Store Manager
Ecco Retail USA
Elizabeth, NJ
03.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
D X L
Staten Island, NY
10.2017 - 11.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Businesses
St. Johns University
Staten Island, NYSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
Timeline
Store Manager
Ecco Retail USA
03.2023 - Current
Store Manager
D X L
10.2017 - 11.2022
Businesses
St. Johns University