Vanessa Beltran
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and aspires to secure a permanent position within a dynamic and expanding company but also have the opportunity to grow alongside the organization.
Overview
12
12
years of professional experience
Work History
Core Services / Family time Supervisor
Centro de la Familia
Colorado Springs , CO
2023.10 - Current
- Facilitate court ordered family time between children and their families
- Building relationships with families and looking out for vital signs
- Writing reports and documenting everything up to 7 years
- Take complete control and end the visit if needed.
Front Desk
The Academy Hotel
Colorado Springs , CO
2023.03 - 2023.10
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Respond to guests' issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences
- Arrange specialized services for VIP customers
- Take payment from customers and count the cash drawer at the end of the shift
- Data entry
- Manage online, phone and in-person room reservations
- Knowledge of all travel agencies
- Make sure no guests stay past of what they paid for
- Be able to extend stay if possible and check out early if desired.
Digital Marketing Assistant
Viva Marketing & Consulting
Colorado Springs , CO
2022.02 - 2022.09
- Maintaining a good relationship with the clients
- Knowledge of Excel, Microsoft, and Word
- Knowledge of what the client offers/sells
- Social media
- Digital marketing
- Research on how to help the client reach their goals with digital marketing
- Pull reports and send to clients
- Knowledge of CRM platforms
- Data entry.
Brand Ambassador
Nulo Pet Food
Colorado Springs , CO
2019.11 - 2020.07
- Creating awareness of products, interacting with customers to listen to their feedback and developing new ways to market products
- Knowledge of all brands/products we offer
- Maintaining a positive attitude
- Customer service
- Talk to as many customers possible
- Data entry
- One of the very few that had the largest unit increase of all Nulo products of 76% in December 2019.
BRAND AMBASSADOR
MKTG INC
Colorado Springs , CO
2016.03 - 2018.12
- Being able to talk to any adult tobacco consumer (ATC) of any type of crowd
- Creating awareness of all products, interacting with customers to listen to their feedback and developing new ways to market products
- Maintaining quota
- Knowledge of all brands/products
- Data entry
- Maintaining a good relationship with the managers and employees along with a positive attitude.
Verizon Customer Service Representative
Alorica for Verizon
Colorado Springs , CO
2015.10 - 2016.03
- Customer service
- Technical support
- Data entry.
Sales Representative
Graven Austin & Drake
Colorado Springs , CO
2015.07 - 2015.10
- Type 40 wpm
- Reaching quota or more
- Customer service
- Data entry.
Cashier/Customer Service
Taco Bell
Colorado Springs , CO
2015.03 - 2015.07
- Provide guests fast, friendly, and clean service
- Maintain inventory
- Operate cash registers
- Maintain the overall appearance and cleanliness of the restaurant
- Provide excellent guest service
- Knowledge of the menu.
Phone Interviewer
Luce Research
Colorado Springs , CO
2013.09 - 2014.12
- Customer service
- Outgoing survey calls
- Data entry / computer input
- Flexible with schedule
- Maintain quota or more.
Ecology Crew
Cliff's Amusement Park
Albuquerque , NM
2012.06 - 2012.08
- Customer service
- Maintain the park a clean environment
- Memorization of the parks information / details
Education
High school -
Widefield High School
Skills
- Customer Service
- Outgoing
- Fashion
- Promotional
- Excel
- Microsoft Word
- Bilingual (English/Spanish)
- Sales Experience
- Microsoft Office
- Digital Marketing
- Email Marketing
- SEM
- Scheduling Proficiency
- Business Growth
- Branding
- Social Media Management
- Marketing
- Brand Awareness
- Marketing Plans
- Communication Skills
- ID Verification
- Cash Handling
- Drawer Balancing
- Customer Assistance
- Payment Processing
- Cash Register Operation
- Guest Inquiries
- Time Management
Timeline
Core Services / Family time Supervisor
Centro de la Familia
2023.10 - Current
Front Desk
The Academy Hotel
2023.03 - 2023.10
Digital Marketing Assistant
Viva Marketing & Consulting
2022.02 - 2022.09
Brand Ambassador
Nulo Pet Food
2019.11 - 2020.07
BRAND AMBASSADOR
MKTG INC
2016.03 - 2018.12
Verizon Customer Service Representative
Alorica for Verizon
2015.10 - 2016.03
Sales Representative
Graven Austin & Drake
2015.07 - 2015.10
Cashier/Customer Service
Taco Bell
2015.03 - 2015.07
Phone Interviewer
Luce Research
2013.09 - 2014.12
Ecology Crew
Cliff's Amusement Park
2012.06 - 2012.08
High school -
Widefield High School
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