Tiffani Brown

The Senior Family Services counselor Child Care Licensing is responsible for licensing, monitoring and investigating complaints of child care programs (centers, groups, family) and youth camps throughout the state. These Child Care Licensing Specialist roles will join this specialized unit and the individuals selected to fill these roles will be responsible for conducting inspections of licensed child care programs throughout the state, to include:

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Attended and participated staff meetings and training seminars.
• Maintained confidential records and documentation in Excel, CARES, Sanswrite database.
• Offered family crisis intervention to manage conflict and identify peaceful resolutions.
• Issued public notification of official activities or meetings.
• Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
• Responded to requests for information from public, other municipalities or state and federal legislative offices.
• Updated operational records or licensing information using computer terminals.
• Performed routine data entry or document management.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Documented data and completed accurate updates to case records.
• Assisted families and providers in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Intervened in crisis situations and counseled providers experiencing emergencies and disruptive incidents.
• Conducting on-site inspections of licensed child care programs
• Preparing and maintaining records and reports
• Entering data into a licensing system
• Providing technical assistance on regulatory issues during licensing visits and workshops
• Answering the Division's Help Desk phone and responding to questions and concerns from providers, parents, the public and others
• Participating in meetings with providers and testifying in administrative hearings regarding visits conducted and findings
• Participating on workgroups or committees to conduct special projects concerning Division's policies and procedures
• Performing other duties as assigned
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Developed strong client relationships through consistent communication and attentive service.
• Followed all company policies and procedures to deliver quality work.
• Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
• Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Maintained current understanding of market conditions, compliance standards and best practices.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Developed and implemented systems to track customer feedback and satisfaction.
• Collaborated with internal departments to align marketing campaigns.
• Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
• Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
• Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
• Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
• Reduced processing time for license approvals, implementing standardized procedures and documentation requirements.
• Served as primary point of contact for regulatory agencies, fostering positive relationships that facilitated smooth communications during inspections or audits.
• Assisted in the development and implementation of strategic plans related to the expansion or diversification of company''s licensable offerings.
• Conducted regular reviews of existing licenses to ensure continued alignment with evolving regulations and standards.
• Stayed current on industry trends and evolving regulatory landscapes, ensuring company''s licensing strategies remained proactive and wellinformed.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Stayed up-to-date on Florida laws and licensing requirements to complete accurate and efficient reviews.
• Reviewed customer feedback regularly to identify opportunities for enhancing service offerings, leading to increased client satisfaction levels.
• Ensured timely completion of projects by setting achievable deadlines and closely monitoring progress towards milestones.
• Assisted senior management in achieving departmental goals through effective delegation of tasks among junior staff members.

Disability Mentoring Day Liaison - Responsible for coordinating all of the mentoring in a county or region for one day. DMD day is a nation wide effort to promote career development for students and young adults with disabilities through hands-on career exploration. The students/young adults with disabilities (mentees) are matched with work place mentors according to expressed career interests. Mentees experience a typical day on the job and learn how to prepare to enter the world of employment. Employer's gain and increased in awareness that people with disabilities represent and overlook talent pool.

High School High Tech Coordinator - Identified potential high tech industry partners, establish local advisory committees and identify funding sources and develop a project budget. Identify program activities and develop timelines. Coordinated logistics and guidelines marketing program to schools, personnel, students, and families, as well as to companies and the community at large. Responsible for recruiting and training students for jobs. Responsible for conducting program evaluation activities such as group studies, career plans intern ships and desired jobs etc,

YES Program Coordinator (Youth Employability Services) – Taught youth the skills and attitudes need for employment. Coordinated and eliminates barriers to employment by providing youth with the necessary tools and resources to improve their academic success and employment skills and to develop their leadership skills.

• Managed project timelines and deliverables to successfully implement improvements in line with organizational goals.
• Performed gap analyses to identify areas requiring attention, developing targeted action plans for rapid resolution.
• Helped clients build life management and coping skills to handle daily needs and specific stressors.
• Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
• Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
• Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
• Facilitated group counseling sessions to support and encourage client growth.
• Collaborated with cross-functional teams to ensure seamless integration of QMS policies throughout the organization.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Generated reports detailing findings and recommendations.
• Encouraged clients to set and achieve reasonable goals on weekly basis.
• Established strong rapport with clients, fostering trusting and supportive coaching relationships.
• Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
• Continuously updated knowledge in the field of life coaching through professional development opportunities including conferences, trainings, and literature reviews.
• Documented behaviors, treatments and non-compliance issues.
• Developed customized action plans for clients, resulting in improved decision-making and goal-setting abilities.
• Built partnerships with other professionals in the wellness industry to offer comprehensive support services for clients'' holistic growth journey.
• Assisted clients with completing job applications and submitting resumes to improve interview chances.
• Established strong relationships with local employers to match clients with suitable job opportunities.
• Forged relationships with employers to gain insight into job openings and career opportunities.
• Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
• Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
• Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.

• Provided an individual with independent living skills in a supported living situation with 8-to 24-hour-a-day assistance.
• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Engaged clients in conversation to determine feelings and apprehensions.
• Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Supervised meetings with family members to help create support system for clients.
• Facilitated group counseling sessions to support and encourage client growth.

• Same as below

• Prepared supply of medication for assigned area
• Selects and assembles medication, strength, quantity and labeling for review and dispensing
• Maintains a clean, safe and sanitary condition in the pharmacy
• Ensures there is an adequate supply of medication in the pharmacy to fill the needs
• Assisted the pharmacist or intern in the preparation and processing of prescriptions or pharmacy repack orders
• Input patient data in the computer
• Cashier/Clerk.

• Cashier, trained new employees, and food preparation
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Carefully interviewed, selected, trained, and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
• Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Oversaw food preparation and monitored safety protocols.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

• Managed and guided children's behavior in a positive and non-threatening manner
• Provided adequate supervision and encourage good health habits
• Provided a safe place for children to learn and play

• Answered telephone inquiries, walk-ins, and make referrals for serves needed
• Provided literature upon request
• Duties included but were not limited to tracking, typing, filing, copying, distribution of mail, and other general duties
• Inputed data into the computer and update the system