WENDY GLAZA
Summary
Compassionate Family Service Counselor focused on supporting families through difficult times. Proficient in organizing paperwork, coordinating inventory and promoting referrals. Ready to apply thirteen years' experience in the field to a dynamic position with room for advancement.
Overview
34
34
years of professional experience
Work History
Senior Family Service Counselor
Roseland Park Cemetery
02.2011 - 04.2024
- Conducted thorough assessments of family needs, allowing for comprehensive understanding of each unique situation.
- Led training sessions for junior counselors, imparting valuable knowledge and skills to support their professional growth.
- Promoted positive work environment by fostering strong relationships with colleagues and collaborating effectively on shared projects.
- Continuously updated knowledge of best practices in family counseling through professional development courses, seminars, and workshops.
- I managed approximately 60 incoming calls, emails and faxes per day from customers.'
Holy Cross Children's Services
Huron House
12.2004 - 02.2010
- Provided mental health supportive services for foster care children with emotional, social and behavioral health needs.
- Completed and maintained individualized family needs assessments by developing action plans based on family objectives, strengths and resources.
- Prepared affidavits and court reports for hearings and presented testimony.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
House Manager
Shelter Incorporated
10.2004 - 12.2006
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout property, Maintained a safe environment for family members at all times.
Daycare Professional (Owner) Little Tikes
Self-employeed
02.1990 - 02.2005
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Bachelor of Arts - Bachelor's of Social Work
Madonna University
Livonia, MI06.2006
Associate of Applied Science - Early Childhood Education
Alpena Community College
Alpena, MI05.2004
Bachelor of Arts - Human Services
Alpena Community College
Alpena, MI05.2004
Skills
- Professional ethics
- Sales expertise
- Marker customization
- Staff Scheduling
- Service Sales
- Preneed arrangements
- Memorial planning
- Burial coordination
Timeline
Senior Family Service Counselor
Roseland Park Cemetery
02.2011 - 04.2024
Holy Cross Children's Services
Huron House
12.2004 - 02.2010
House Manager
Shelter Incorporated
10.2004 - 12.2006
Daycare Professional (Owner) Little Tikes
Self-employeed
02.1990 - 02.2005
Bachelor of Arts - Bachelor's of Social Work
Madonna University
Associate of Applied Science - Early Childhood Education
Alpena Community College
Bachelor of Arts - Human Services
Alpena Community College
Similar Profiles
Brady HebertBrady Hebert
General Park Maintenance at Roseland Park and Golf CourseGeneral Park Maintenance at Roseland Park and Golf Course
RACHEL DAVISRACHEL DAVIS
Lead Teacher at Roseland Park ElementaryLead Teacher at Roseland Park Elementary
Yalisse FarizaYalisse Fariza
Family Service Counselor at Dignity Memorial - Forest Park East Funeral and CemeteryFamily Service Counselor at Dignity Memorial - Forest Park East Funeral and Cemetery
SHERON CAMPBELLSHERON CAMPBELL
FAMILY SERVICE COUNSELOR/FAMILY SERVICE MANAGER at SERVICES CORPORATION INTERNATIONALFAMILY SERVICE COUNSELOR/FAMILY SERVICE MANAGER at SERVICES CORPORATION INTERNATIONAL
Rosalinda Montoya MartinezRosalinda Montoya Martinez
Family Service Counselor at Funeraria Del Angel Mont MetaFamily Service Counselor at Funeraria Del Angel Mont Meta