Vanessa Benavidez
Albuquerque,NM
Summary
Results-driven professional with a strong background in records management and HR support. Known for exceptional problem-solving skills and strict adherence to confidentiality, ready to leverage expertise to streamline processes and improve employee experiences.
Overview
11
11
years of professional experience
Work History
Employment Support Specialist
Bernalillo County
Albuquerque, NM
09.2023 - Current
- Provide administrative and technical support across key Human Resources functions.
- Review and evaluate employment applications, forwarding qualified candidates to appropriate departments for consideration.
- Process employment actions and assist employees with documentation for personnel record changes.
- Maintain, verify, and update employee records while ensuring accurate data entry in HR information systems.
- Maintain, audit, and update employee records with a high level of accuracy, ensuring strict confidentiality and secure handling of sensitive information.
- Uphold exceptional standards of organization and recordkeeping due to the confidential nature of personnel information.
- Support onboarding of new hires.
- Collect and verify employee identification documentation in compliance with Department of Homeland Security requirements by completing and processing Form I-9 to confirm employment eligibility in the United States.
- Prepare reports, correspondence and spreadsheets; enter and analyze HR-related data.
- Coordinate pre-employment requirements, including drug screenings, background checks, and related testing. In addition, tracking the progress for completion.
- Process and coordinate promotions, transfers, and other personnel actions in accordance with County policies and procedures.
- Respond to inquiries from employees, applicants, and the public regarding HR policies, procedures, job applications and job opportunities.
- Assist with job fairs.
- Provide training support and functional guidance to HR team members.
- Assist with retirement eligibility calculations and prepare associated documentation.
- Perform general administrative duties, including filing, recordkeeping, data entry, copying, and scheduling.
- Manage multi-line phone systems, route calls, take messages, and assist walk-in visitors with employment-related inquiries.
- Lead high-volume onboarding of poll officials during election cycles to ensure timely and accurate payroll processing.
- Communicate effectively with poll officials, employees, and applicants via email, telephone, and in-person interactions.
- Coordinate large-scale onboarding of teenage employees for seasonal summer program positions, including tracking and monitoring pre-employment screening results to ensure hiring compliance.
- Collaborate with employees, hiring managers, Deputy Directors, and Deputy Clerks regarding job requisitions, application status, and selected candidates.
Records Management Specialist
Bernalillo County Sheriff's Department
Albuquerque, NM
08.2017 - 09.2023
- Provide oversight and supervision of clerical support staff, as assigned.
- Train new employees on departmental procedures, data entry protocols, records management standards, and system usage.
- Review and audit staff work for accuracy, completeness, and compliance with established policies and legal requirements.
- Complete employee performance evaluations and provide ongoing feedback to support professional development.
- Ensure records, files, and official documents are maintained and disseminated in accordance with County, State, and Federal laws, as well as records retention policies and procedures.
- Collaborate with court offices and personnel to ensure timely and efficient processing of court cases.
- Serve as liaison between the department, courts, BCSO deputies, Bernco dispatch and external agencies to support court and Law Enforcement operations.
- Receive and respond to calls from Dispatch to verify warrant validity for law enforcement arrest actions.
- Process and enter Misdemeanor and Felony warrants into NCIC to ensure accurate statewide and nationwide visibility for law enforcement agencies.
- Enter Domestic Violence Protection Orders into NCIC to ensure enforcement accessibility and officer safety.
- Receive calls from Deputies to enter missing persons, stolen vehicles, and stolen property into NCIC, ensuring accurate and timely documentation for law enforcement visibility.
Records Management & Data Entry Technician
Bernalillo County Sheriff's Department
Albuquerque, NM
07.2015 - 08.2017
- Receive and process court documents in person, via fax, and by mail for deputies to make service attempts on Domestic Violence Orders, Writs of Assistance, Evictions and Summons, and Complaints.
- Process payments for services and accurately enter transactions into the system.
- Organize and file court documents according to quadrants for assigned deputies to facilitate service attempts.
- Ensure documentation is complete, accurate, and accessible for deputies to carry out timely and efficient service.
- Assist in Writs of Execution by attempting to collect debts owed or levy property; document levied property with photographs and coordinate scheduling of auctions for sale of property.
- Facilitate communication between petitioners/respondents, the Metropolitan Courthouse, District Court, and deputies to ensure proper service of legal documents.
- Close out documents and file the return of service with the appropriate courthouse once deputies complete their service attempts.
- Schedule deputies for extradition pickups of inmates arrested outside of the agency and coordinate their transport back to MDC.
- Maintain accurate, detailed, and organized records while ensuring strict confidentiality due to the sensitive nature of information handled.
Education
Bachelor of Science - Business Administration
New Mexico State University
Las Cruces, NM05-2025
High School Diploma -
Volcano Vista High School
Albuquerque, NM05-2011
Skills
- Recordkeeping and filing (manual and electronic)
- Data entry and database management (eg, NCIC, WITS, HRIS)
- Scheduling and calendar management
- Document processing and verification
- Report preparation and correspondence
- Attention to detail and accuracy
- Time management and prioritization
- Customer service / public interaction
- Professional email and phone communication
- Liaison with courts, deputies, and external agencies
- Conflict resolution and problem-solving
- Training and mentoring new staff
- Collaborative teamwork with multiple departments
- Multi-tasking in fast-paced environments
- Problem-solving and critical thinking
- Confidentiality and ethical responsibility
- Adaptability to changing procedures and regulations
Timeline
Employment Support Specialist
Bernalillo County
09.2023 - Current
Records Management Specialist
Bernalillo County Sheriff's Department
08.2017 - 09.2023
Records Management & Data Entry Technician
Bernalillo County Sheriff's Department
07.2015 - 08.2017
Bachelor of Science - Business Administration
New Mexico State University
High School Diploma -
Volcano Vista High School