Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
AdministrativeAssistant
Vanessa Benitez Nava

Vanessa Benitez Nava

Orlando,FL

Summary

Proven track record in enhancing guest experiences at FullMoon Resort through expert housekeeping and exceptional customer service. Focused on providing exceptional service to commercial tenants. Spearheaded staff development initiatives at Chipotle, boosting productivity by fostering teamwork and mentoring. Achievements include high trainer evaluations and significant improvements in customer satisfaction. Skilled in health and safety compliance, with a knack for creating inviting environments. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages task list efficiently.

Overview

3
3
years of professional experience

Work History

Housekeeper

FullMoon Resort
06.2024 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings (offices, lobbies, and corridors) by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Certified Trainer

Chipotle Restaurant
12.2022 - 05.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.

Crew Member

McDonald's
06.2021 - 12.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates to complete orders and accepted coaching from management team.
  • Improved customer satisfaction by providing excellent service as well as meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary to promote clean image

Education

Diploma -

Wekiva High School
Apopka, FL
05.2024

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Health and safety compliance
  • Residential Cleaning
  • Hospitality background
  • Customer service-focused

Accomplishments

  • Worked overtime during the holiday season at the request of management.
  • Promoted to Cerrtified Trainer for exceeding company goals and expectations for 8 months.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Housekeeper

FullMoon Resort
06.2024 - Current

Certified Trainer

Chipotle Restaurant
12.2022 - 05.2024

Crew Member

McDonald's
06.2021 - 12.2022

Diploma -

Wekiva High School

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Vanessa Benitez Nava