Vanessa Bhandari
Mobile
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Quality Assurance professional,astute Online Chat Specialist bringing wealth of experience and broad skill set.
Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Trainer/Team Leader
Time Global
04.2024 - 03.2025
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Student Advisor
Kaplan North America
04.2023 - 05.2024
- Approved student's academic program
- Provided accurate and consistent information to clarify program requirements, policies, and procedures.
Chat Support Representative
Solid State Operations
02.2019 - 12.2022
- Responded to customer inquiries and provided accurate information about products and services via live chat
- Assisted department with email-based and phone support when call center was busy or short-staffed
- Asked open-ended questions to determine which products or services would be the best fit for customer's needs
- Monitored customer conversations and provided timely, knowledgeable assistance
- Researched customer inquiries to provide accurate and up-to-date information.
Data Entry Operator/Customer Service Representative
Direct Interactions
07.2016 - 06.2019
- Completed data entry tasks with accuracy and efficiency
- Scanned documents and saved in the database to keep records of essential organizational information
- Entered numerical data into databases with speed and accuracy using a 10-key pad
- Verified data files prior to entry to maintain high data accuracy
- Executed data verification to detect errors
- Added documents to file records and created new records to support filing needs
- Coded and processed applications into required electronic formats.
Customer Service Representative/QA Analyst
Amazon
01.2015 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recommended products to customers, thoroughly explaining details
- Assisted customers with setting appointments, special order requests, and arranging merchandise pickup
- Cultivated customer loyalty, promoted repeat business, and improved sales
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Developed and maintained quality assurance procedure documentation
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Tech Support/Customer Service Representative
Sitel
02.2011 - 04.2014
- Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Configured hardware, devices, and software to set up workstations for employees
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Answered a constant flow of customer calls with minimal wait times
- Provided primary customer support to internal and external customers
- Cultivated customer loyalty, promoted repeat business, and improved sales
- Provided information regarding charge accounts and loyalty programs
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Sales Representative/Insurance Sales Agent
Millennial Services
11.2005 - 05.2009
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Customer Service/Billing Specialist
Mobiles Answer Service
02.1997 - 02.2005
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Answered a constant flow of customer calls with minimal wait times
- Assisted customers with setting appointments, special order requests, and arranging merchandise pickup
- Delivered prompt service to prioritize customer needs
- Met customer call guidelines for service levels, handle time, and productivity.
Education
Business -
Faulkner University
Mobile, AL08.2021
Skills
- Online Chat
- Customer Service
- Zendesk
- Property and Casualty License
- Salesforce
- Data Integrity
- Microsoft Excel
- Microsoft Word
- Technical Support
- CRM Software
- Xactimate
- MS Office
- SaaS Customer Support Specialist
- Medical Terminology
- Microsoft Office Suite
- New hire training
Certification
Property & Casualty License
Timeline
Trainer/Team Leader
Time Global
04.2024 - 03.2025
Student Advisor
Kaplan North America
04.2023 - 05.2024
Chat Support Representative
Solid State Operations
02.2019 - 12.2022
Data Entry Operator/Customer Service Representative
Direct Interactions
07.2016 - 06.2019
Customer Service Representative/QA Analyst
Amazon
01.2015 - 05.2018
Tech Support/Customer Service Representative
Sitel
02.2011 - 04.2014
Sales Representative/Insurance Sales Agent
Millennial Services
11.2005 - 05.2009
Customer Service/Billing Specialist
Mobiles Answer Service
02.1997 - 02.2005
Business -
Faulkner University
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