Summary
Overview
Work History
Education
Skills
Certification
Timeline
Community Groups
Community Groups
Generic

Vanessa Blackwell

Mineola,TX

Summary

Motivated and passionate multi-talented data entry professional. Detailed-oriented in the insurance field for over 3 years. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Personable team player and leader with exceptional customer service abilities. Collaborative leader with a dedication to managing multiple employees with strong organizational skills. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Owner/Operator

Salon #5
01.2022 - Current
  • Prepared annual budgets with controls to prevent overages.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Educated customers on products to maximize benefits.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Training and Performance Specialist (Full Time)

Salelytics - San Antonio, TX
08.2023 - Current
  • Training multiple agents in a classroom virtual setting
  • Giving multiple presentations to class for an effective training
  • Communication with managers and supervisors
  • Studying to make sure trainees have an effective training environment before they go out in the live environment to be productive
  • Creating Excel spreadsheets and PowerPoints
  • Keeping up with attendance for trainees and one on one trainings with individuals
  • Keeping in communications with HRBP with information as needed
  • Coaching with trainees if needed for redirection.

Licensed Insurance Agent (Part Time)

Salelytics-San Antonio, Tx (Work From Home)
07.2023 - Current
  • Customer Service, Finding plans to meet the needs of members, Transfer calls, looking up information for members.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Exceeded corporate quotas for monthly policy sales.
  • Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
  • Promoted products and services using upselling and other sales strategies.
  • Calculated quotes and educated potential clients on insurance options.
  • Tracked progress of all outstanding insurance claims.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Licensed Insurance Agent or benefit advisor

Colonial Life Insurance Agency
06.2022 - 01.2023
  • Independent agent meets with business owners to meet the needs of the company and their employees.
  • Coordinated and conducted business-to-business orientations to promote understanding of coverage and options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Created employee education programs to improve understanding of benefits packages and increase utilization.
  • Implemented an open enrollment system to streamline benefits processes for employees.
  • Built relationships with vendors to foster quality service delivery.

Licensed Insurance Agent

The Renew Group
06.2022 - 01.2023


  • Upsold additional products and services after identifying customer needs and requirements.
  • Exceeded corporate quotas for monthly policy sales.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Documented support procedures, processes, and solutions in centralized systems, enabling user self-service.

Inventory Control Manager

Trinidad Benham
04.2021 - 10.2021
  • Managed multiple administrator positions, and client-driven projects.
  • Maintained control of cycle counts, physical inventory, and discrepancy research.
  • Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
  • Cross-referenced invoices and supplies for reporting accuracy.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Quality Control Inspector

Trinidad Benham
09.2019 - 10.2021
  • Evaluated and assessed unloaders that handled products.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Monitored product quality at all stages of the production process.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Communicated with production team members about quality issues.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.

Customer Service Representative

Neiman Marcus (Remote)
10.2016 - 10.2018
  • Answered a constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests for shipping products, fraud cases, and updated company software information.

Education

Associate in pharmacy technician -

Tyler Junior College
Tyler, TX
06.2007

Skills

  • Quality Control
  • 2 Years Medicare Experience
  • Customer service
  • Insurance Sales
  • Underwriting
  • Quality Assurance
  • Negotiation
  • Inventory Control
  • Sales Management
  • Data Entry
  • Upselling
  • Inside and Outside Sales
  • Windows/Microsoft Office
  • Training Specialists (1 year)
  • Attendance Tracker
  • Remote(WFH)

Certification

  • Graduate of grahams barber college. Specializing in braids and weaving hair.
  • Life & Health Insurance License
  • AHip Certification

Timeline

Training and Performance Specialist (Full Time)

Salelytics - San Antonio, TX
08.2023 - Current

Licensed Insurance Agent (Part Time)

Salelytics-San Antonio, Tx (Work From Home)
07.2023 - Current

Licensed Insurance Agent or benefit advisor

Colonial Life Insurance Agency
06.2022 - 01.2023

Licensed Insurance Agent

The Renew Group
06.2022 - 01.2023

Owner/Operator

Salon #5
01.2022 - Current

Inventory Control Manager

Trinidad Benham
04.2021 - 10.2021

Quality Control Inspector

Trinidad Benham
09.2019 - 10.2021

Customer Service Representative

Neiman Marcus (Remote)
10.2016 - 10.2018

Associate in pharmacy technician -

Tyler Junior College

Community Groups

President of wood county crime stoppers, wood county crime stoppers, 12/01/17, Present, President over wood county crime stoppers. Over a board of twelve people and over see that crime is put to a halt in the county by using our new and advance P3 system.

Community Groups

President of wood county crime stoppers, wood county crime stoppers, 12/01/17, Present, President over wood county crime stoppers. Over a board of twelve people and over see that crime is put to a halt in the county by using our new and advance P3 system.

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Vanessa Blackwell