Vanessa Blake
Longview,TX
Summary
Seasoned professional with 10 years of experience in financial crimes investigation and compliance, including extensive knowledge of Reg E and the Bank Secrecy Act. Expert in fraud detection, analysis, and resolution; adept at managing complex AML KYC reviews and credit card fraud disputes. Seeking a role as an Investigator to leverage investigative skills and regulatory expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fraud Prevention and Detection Analyst
USAA
09.2024 - Current
- Leverages a variety of fraud management tools and systems and applies proficient knowledge to identify and investigate suspicious financial and non-financial activity on a wide range of products and services.
- Effectively initiates contact with members to review suspicious activity; and if necessary, take appropriate actions to mitigate the risk and protect the member's assets.
- Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services.
- Effectively utilizes appropriate tools and procedures to report confirmed fraud and associated trends.
- Applies foundational knowledge of the business, its products, and processes and provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Debit Card Non-Fraud Disputes
Strategic Staffing Solutions/USAA
01.2024 - 03.2024
- Conducted thorough documentation of case outcomes in the designated case management system, ensuring accuracy and clarity in records.
- Processed both provisional and permanent credit transactions for member accounts, following an in-depth analysis of routine and moderately complex non-fraud disputes.
- Assessed cardholder liability based on investigation results, adhering to regulatory compliance and quality benchmarks while meeting productivity targets.
AML KYC Analyst
Citibank
01.2022 - 03.2023
- Conducted comprehensive due diligence and risk assessments for client onboarding, ensuring adherence to compliance standards and regulatory requirements.
- Compiled detailed client profiles through meticulous documentation searches across multiple platforms, contributing to the efficiency and accuracy of the client verification process.
- Managed a portfolio of cases, prioritizing tasks to guarantee the timely opening of client accounts while maintaining a focus on quality control.
Credit Card Fraud Dispute Analyst
Millennium Group/USAA
02.2020 - 01.2022
- Conducted thorough research and evaluations to assess member liability, ensuring accurate resolution of claims and minimizing financial losses.
- Established communication with members to discuss and clarify the outcomes of their fraud dispute claims, enhancing customer trust and satisfaction.
- Processed chargebacks for qualified transactions, adhering to industry regulations and protecting account integrity.
Fraud Detection Analyst
Strategic Staffing Solutions/USAA
05.2019 - 07.2019
- Conducted thorough research and delivered detailed analysis reports, facilitating prompt and accurate responses to potential fraud incidents across various products and services.
- Employed advanced fraud management tools and systems to identify and investigate irregular activities, ensuring the integrity of financial transactions.
- Engaged with customers to verify suspicious activities, executing appropriate measures to mitigate risks and safeguard their assets, while offering recommendations to enhance fraud prevention and detection processes.
Fraud Investigator/Customer Service
Citibank
12.2015 - 05.2019
- Conducted thorough investigations into suspected fraudulent activities, ensuring rigorous analysis to validate claims and protect client interests.
- Maintained stringent confidentiality standards while managing sensitive client information and resolving intricate account issues.
- Collaborated effectively with team members to exchange knowledge on fraud trends, contributing to the continuous improvement of fraud detection and prevention measures.
Assistant Teacher
Bright Horizons
03.2015 - 12.2015
- Developed and implemented a curriculum aligned with developmental milestones, ensuring educational content supported children's growth and learning.
- Maintained detailed records of student progress and effectively communicated updates to parents, collaborating with a cohesive team to meet the educational and emotional needs of students.
Assistant Manager
Bush's Chicken
06.2011 - 03.2015
- Managed team training, focusing on service protocols and customer interaction to uphold high service standards.
- Supervised daily operations, including staff performance, to maintain seamless service delivery.
- Coordinated inventory management, ensuring adequate stock levels for ongoing operational needs.
Cashier
Target
San Antonio
12.2013 - 04.2014
- Delivered high-quality customer service, effectively managing returns, exchanges, and credit card transactions.
- Streamlined the processing of damaged and stolen goods, as well as executed price adjustments and sorted merchandise efficiently.
Education
Accounting
Southern New Hampshire University
Hooksett, NHHigh School Diploma - undefined
John Paul Stevens Hs
San Antonio, Tx06.2013
Skills
- Detail-Oriented
- Teachable
- Organized
- Works Well with Others
- Attentive Listener
- Manages Projects Effectively
- Efficient in Microsoft Office
- Knowledgeable in Reg E
- Knowledgeable in Reg Z
- Analytical Skills
- Investigative Skills
- Communication Skills
- Problem-solving Skills
Certification
- ABA in Fraud prevention
- ABA Certificate in compliance essentials
- ABA Certificate in BSA and AML
Timeline
Fraud Prevention and Detection Analyst
USAA
09.2024 - Current
Debit Card Non-Fraud Disputes
Strategic Staffing Solutions/USAA
01.2024 - 03.2024
AML KYC Analyst
Citibank
01.2022 - 03.2023
Credit Card Fraud Dispute Analyst
Millennium Group/USAA
02.2020 - 01.2022
Fraud Detection Analyst
Strategic Staffing Solutions/USAA
05.2019 - 07.2019
Fraud Investigator/Customer Service
Citibank
12.2015 - 05.2019
Assistant Teacher
Bright Horizons
03.2015 - 12.2015
Cashier
Target
12.2013 - 04.2014
Assistant Manager
Bush's Chicken
06.2011 - 03.2015
High School Diploma - undefined
John Paul Stevens Hs
Accounting
Southern New Hampshire University