VANESSA BONNETT
Grand Rapids,MI
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Fifth Third Bank. Expert in leveraging computer skills and a positive attitude to resolve complex issues, ensuring high-quality service. Excelled in teamwork, collaboration, and maintaining professionalism under pressure, significantly contributing to operational excellence.
Overview
9
9
years of professional experience
Work History
CCC Professional
Fifth Third Bank
12.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Machine Operator
ABC Undercar
03.2021 - 06.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
Patient Service Representative
MedData
09.2019 - 10.2020
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Customer Advocate
Auto Club Group AAA
06.2018 - 07.2019
- Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
- Utilized GPS technology to accurately locate stranded motorists for faster response times.
- Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
- Coordinated alternative transportation options for customers when necessary, such as taxis or rental cars.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
UD Finisher
Plasan Carbon Composites
07.2015 - 01.2018
- Assisted in training new finishers, ensuring proper understanding of job responsibilities and techniques for optimal performance.
- Maintained a clean work environment, promoting a positive atmosphere conducive to high-quality output.
- Demonstrated strong attention to detail when performing intricate finishing tasks on complex products or designs.
- Completed projects within established deadlines while maintaining stringent quality standards throughout the work process.
Education
No Degree -
Michigan State University
East Lansing, MIHigh School Diploma -
Ottawa Hills High School
Grand Rapids, MI05.2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Verbal Communication
Accomplishments
- Supervised team of [5] staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Top Stank Rank, OG Award, Top Quality, Top AHT
Per Fifth Third Bank Team Royals
Timeline
CCC Professional
Fifth Third Bank
12.2021 - Current
Machine Operator
ABC Undercar
03.2021 - 06.2021
Patient Service Representative
MedData
09.2019 - 10.2020
Customer Advocate
Auto Club Group AAA
06.2018 - 07.2019
UD Finisher
Plasan Carbon Composites
07.2015 - 01.2018
No Degree -
Michigan State University
High School Diploma -
Ottawa Hills High School
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