Vanessa Brooks McGuire
Orlando,FL
Summary
Motivated professional offering Bachelor of Arts in Communications. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Dedicated and meticulous Solutions Consultant and Communications Specialist with over 20 years of experience excelling at prioritizing, completing multiple tasks simultaneously,covering external and internal communications and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into a Communications/Customer Service role with a progressive organization.
Overview
23
23
years of professional experience
Work History
Recruitment Travel Coordinator
Avant HealthCare Professionals
Casselberry , FL
01.2023 - Current
- Research recruitment trip destinations and make recommendations to leadership regarding appropriate venues, transportation options, and other logistical arrangements
- Communicate with host venues to negotiate rates, make bookings, and finalize all other logistical details for successful recruitment trips
- Book all flights, ground transportation, and other needed arrangements for the recruitment trips
- Troubleshoot logistical issues that arise with recruitment trips and work with appropriate parties to find solutions
- Prepare, update, and maintain itineraries and travel details for recruitment trips and provide timely communications to leadership and team members
- Assist leadership in planning the daily agenda for recruitment trips to meet set metrics
- Track projected costs and expenditures to ensure trips are adhering to budget and cost containment measures
- Process and submit any expenses through internal accounting systems to meet weekly and monthly accounting deadlines
- Own and manage multiple schedules, submit reports to management, and miscellaneous projects as needed
- Assist with administrative tasks and projects that relate to the day-to-day operations of the Recruitment process
- Monitor multiple systems such as internal databases and reports in performance of duties
- Continuously strengthened relationships with international partners.
- Assist with the screening and scheduling of candidates and issuance of employment agreements as needed
- Assist in creating Standard Operating Procedures (SOPs) related to recruitment trips
- Attend and participate in meetings with other team members and departments
Travel & Purchasing Administrator
Greater Orlando Aviation Authority
ORLANDO , FL
07.2018 - 11.2022
- Coordinate, supervise and implement every aspect of travel arrangements for staff, executives and guest per Organizational Policy: Section 430.02 Finance
- Serve as a general resource and point of contact for travel-related issues; assist employees with travel-related issues or concerns
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
- Act to ensure safe and efficient travel operations, in accordance with organizational policies and guidelines
- Receive and respond to incoming travel requests on behalf of the organization
- Handle unforeseen problems and complaints and determine best action
- Attend conferences to maintain familiarity within industry
- Research and resolve all incorrect charges with respect to entire travel program
- Review travel associated invoices as well as statements for accuracy to include codes for Accounts Payable
- Maintain queues to assure approvals are attained as well as deadlines are met
- Verify the entire group reservation request for correctness against meeting profile
- Maintained client profiles, assessed special requests and updated reward program information.
- Continuously strengthened relationships with international partners.
- Interviewed and qualified clients to determine travel and lodging needs and recommended points of interest to maximize travel experiences.
- Used Travelport Smartpoint systems to identify most cost-effective travel accommodations for clients.
- Coordinated flights based on cost and time of travel to enhance client experience and satisfaction.
- Participated in travel seminars and remained up-to-date on market trends.
- Communicated security issues and protocols to clients traveling to unstable countries or locations.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Explained benefits of purchasing travel insurance with clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Followed up with clients to notify of specials and offer assistance with future travel plans.
- Detected and eliminated safety hazards during travel.
Travel Specialist
Wyndham Vacation Ownership
Orlando , FL
10.2013 - 06.2018
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc
- Diagnose the clients’ specification and wishes and suggest suitable travel packages or services
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Leveraged travel booking system to process travel requests, update client information and print final documents.
- Collect deposits and balances
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Attend conferences to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Maintain relationships with key persons
- Developed strategies to coordinate groups in new terrains and environments while delivering comprehensive training to mitigate logistical issues and disruptions.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Coordinated troops for deployment and assessed troops for qualifications to achieve mission objectives.
- Created accurate manifests and documentation by incorporating RFI tag information to establish accountability during transit and at destination countries.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Researched hotels and airfare options to best meet client needs and expectations.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Anticipated potential schedule conflicts and made alternate arrangements and reservations.
- Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.
- Participated in travel seminars and remained up-to-date on market trends.
Volunteer Room Mom
Self-employeed
Orlando , Fl
06.2009 - 10.2013
- Math superstar school volunteer assisted with class presentations
- Consulted with teachers, parents and outside professionals to support service plan development.
- Room mom-Grade Parent-Conducted parent teacher meetings
- Collaborated with teachers and parents to offer students additional support.
- Supported teachers with classroom assignments.
- Attended meetings, training, conferences and seminars to advance professional knowledge.
Teacher
Elite Preparatory Academy
ORLANDO , FL
06.2007 - 06.2009
- Present lessons in a comprehensive manner and use visual/audio means to facilitate learning
- Provide individualized instruction to each student by promoting interactive learning
- Create and distribute educational content (notes, summaries, assignments etc.)
- Assess and record students’ progress and provide grades and feedback
- Maintain a tidy and orderly classroom
- Collaborate with other teachers, parents and stakeholders and participate in regular meetings
- Plan and execute educational in-class and outdoor activities and events
- Observe and understand students’ behavior and psyche and report suspicions of neglect, abuse etc
- Develop and enrich professional skills and knowledge by attending seminars, conferences etc.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Designed individualized curricula for academically underachieving students.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Enforced discipline on campus and during off-campus school trips following code of conduct and student handbook.
- Built and strengthened positive relationships with students, parents and teaching staff.
Airport Operations Manager
JetBlue Airways
ORLANDO , FL
07.2001 - 04.2007
- Engage front-line co-workers to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications
- Engage and recognize external customers
- Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards
- Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met
- Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers
- Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work
- Conduct trend analyses, review key metrics and take actions to address items not on track - lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
- Develop and implement standard work and continuous improvement processes
- Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
- Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate
- Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
- Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts
- Serve as a subject matter expert on service and procedures
- Double-checked flight standards and procedures to ensure adherence to rules and regulations of FAA.
- Directed daily meetings covering operational, safety and security topics with airport personnel.
- Directed ground crews in loading and unloading of aircraft cargo or baggage.
- Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.
- Acted as emergency management leader to address medical emergencies and flight operation obstacles.
- Coordinated with agencies to meet aircrew requirements for billeting, messing and refueling.
- Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Developed top-performing operations teams by recruiting, training and mentoring new hires to build cohesive, driven groups.
- Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
Education
Bachelor of Arts - Tele-Communications
Texas Southern University
Houston, TX08.1990
Skills
- Microsoft word, Excel, Power Point, Outlook
- Typing skills; 45-52 wpm
- Sabre, Worldspan, GDS
- Basic Mathematics
- Critical Thinking
- Microsoft Office
- Relationship Building
- Customer Service Mastery
- Travel Itineraries
- Transportation Booking
- Reservations Booking
- Verbal and Written Communication
- Data Entry
- Travel Cost Computation
- Detail-Oriented
- Payment Processing
- Training and Coaching
- International Logistics Planning
- CRM Software
- Transportation Coordination
- Travel Date Coordination
- Travel Package Documentation
- Active Listening
- Vendor Records
- Client Records
- Travel Planning
- Leisure Travel
- Client Networking
- Government Travel
- Notary
- International Reservations
- Travel Arrangements
References
References will be furnished upon Request
Affiliations
- Sigma Pi Alpha
- Member, Alumni Association St. Mary's Academy
- Member, Alumni Association Texas Southern University
- Project Manager Volunteer, Peace Institute
- Ambassador Volunteer, African American Chamber of Commerce
Timeline
Recruitment Travel Coordinator
Avant HealthCare Professionals
01.2023 - Current
Travel & Purchasing Administrator
Greater Orlando Aviation Authority
07.2018 - 11.2022
Travel Specialist
Wyndham Vacation Ownership
10.2013 - 06.2018
Volunteer Room Mom
Self-employeed
06.2009 - 10.2013
Teacher
Elite Preparatory Academy
06.2007 - 06.2009
Airport Operations Manager
JetBlue Airways
07.2001 - 04.2007
Bachelor of Arts - Tele-Communications
Texas Southern University
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