Vanessa Caicedo
West New York,NJ
Summary
Motivated college student with a track record of academic excellence looking for full-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Secretary
Jul Vane llc
West New York, NJ
03.2020 - 12.2022
- Handled incoming calls and directed callers to appropriate department or employee.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Customer Service Representative
Payless
West New York, NJ
04.2017 - 05.2018
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Set up and activated customer accounts.
Education
Associate of Arts - Business Administration
Bergen Community College
Paramus, NJ06-2026
Skills
- Requisition Processing
- Expense Tracking
- Customer Service
- Appointment Scheduling
- Payroll Administration
- Multi-Line Phone Systems
- Administering Payroll
- Complaint Resolution
- Call Management
- Active Listening
- Multi-Task Management
- Critical Thinking
- Coordination
- Adaptive Team Player
- Customer Consulting
- Microsoft Outlook
- CRM Software
- Receiving Support
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Secretary
Jul Vane llc
03.2020 - 12.2022
Customer Service Representative
Payless
04.2017 - 05.2018
Associate of Arts - Business Administration
Bergen Community College
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