Grazyna Janik
Summit,IL
Summary
Secretary with proven expertise at K.N.A Tryck Repair, enhancing executive efficiency through meticulous appointment scheduling and effective communication. Skilled in office administration and organization, I excel in document preparation and recordkeeping, ensuring clarity and accuracy. Recognized for my ability to prioritize tasks and foster strong interdepartmental relations.
Overview
24
24
years of professional experience
Work History
Secretary
K.N.A Tryck Repair
Summit, IL
03.2025 - Current
- Managed scheduling and appointments to optimize executive time efficiency.
- Coordinated communication between departments to enhance workflow and information flow.
- Maintained filing systems and databases for accurate record-keeping and retrieval.
- Assisted in preparing reports and documents, ensuring thoroughness and clarity.
Personal Assistant to the Owner
Cliff Cooling, Heating and Genarator
Crown Point, IN
07.2024 - 03.2025
- Managed daily schedules and appointments for owner, ensuring optimal time management.
- Coordinated communication between departments to streamline operations and enhance collaboration.
- Organized travel arrangements and itineraries to facilitate business meetings and site visits.
- Prepared detailed reports and presentations to support strategic decision-making processes.
- Maintained confidential files and documentation, adhering to company privacy policies.
- Implemented office procedures that improved workflow efficiency and reduced administrative delays.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Kept detailed track of household and maintenance inventory and schedules.
- Promoted a positive company image by representing the owner with professionalism during interactions with clients and stakeholders.
- Sourced and ordered office equipment and supplies.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Manager
Circle K Convenience Store
Bridgeview, IL
02.2002 - 07.2024
- Led daily operations to ensure exceptional customer service and operational efficiency.
- Developed training programs for new staff, enhancing team productivity and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to drive promotional strategies, increasing store visibility and engagement.
- Ensured compliance with health and safety regulations through regular audits and staff training.
- Fostered a positive work environment by mentoring team members and promoting professional development.
- Streamlined processes to improve workflow efficiency, resulting in enhanced overall store performance.
- Collaborated with senior management on strategic initiatives to align goals with company objectives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
John F. Kennedy HS
Chicago, IL2002
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Sales support
- Schedule management
- Complex Problem-solving
- Multi-line phone systems
- Supply restocking
- Payroll processing
- Report writing
- File systems management
- Supply ordering
- Managing purchasing activities
- Presentation creation
- Record preparation
- Payment posting
- Inventory purchasing
- Meeting support
- Minute taking
- Phone etiquette
- Task prioritization
- Confidentiality
- Budget monitoring
- Office staff leadership
- Filing experience
- Prioritization and time management
- Requisition processing
- Office supply inventory
- Phone reception
- Vendor relations skills
- Fast learner
- Multitasking and time management
- Critical thinking
- Data entry
- Recordkeeping
- Clear communication
- Documentation and recordkeeping
- Customer relations and communications
- Office management
- Confidentiality and data protection
- Clerical support
- Bookkeeping
- Employee communications
- Office equipment operation
- Scheduling
- Database entry
Languages
Polish
Native or Bilingual
Timeline
Secretary
K.N.A Tryck Repair
03.2025 - Current
Personal Assistant to the Owner
Cliff Cooling, Heating and Genarator
07.2024 - 03.2025
Manager
Circle K Convenience Store
02.2002 - 07.2024
High School Diploma -
John F. Kennedy HS