Veronica Thomas
Fort Lauderdale
Overview
3
3
years of professional experience
Work History
Compliance Officer
Florida Department of Agriculture and Consumer Services
Fort Lauderdale, FL
07.2025 - Current
- Administers exceptional customer service by providing application intake for individuals and agencies licensed under Chapter 493, Florida Statutes, and for new and renewal concealed weapon license applications under section 790.06, Florida Statutes.
- Intakes applicants, maintaining the appointment calendar; examination and analysis of application and supporting documentation to verify completion; notarization administration of oath of the application; electronically scanning the applicant's fingerprints; digitally photographing the applicant; and payment processing.
- Issues and prints renewal licenses.
- Performs appropriate data entry to maintain records and statistics using a complex interactive computer database, specifically, the electronic document management system (EDMS).
- Responds to applicant and licensee inquiries regarding statutory and procedural eligibility requirements for applications and renewals. Interprets policies, procedures and applicable Florida Statutes. Reviews applications, fingerprints and other documentation to determine the action(s) required to complete the processing of an application or renewal application. The incumbent must have a thorough working knowledge of a variety of integrated software packages to request and direct research necessary to resolve licensing problems.
- Assists hearing officers in conducting informal hearings held in the regional office, administers oath to hearing witnesses and performs appropriate data entry for hearing documents.
Student Intern
Plantation High Internship Program
05.2024 - 12.2024
- Filed and organized paperwork to keep records up to date
- Answered phone calls for customers with questions
- Made copies and scanned data for accuracy to avoid errors
- Helped and maintained a clean and organized working environment
- Followed given instructions and completed task on time
- Handled information in a professional manner
Customer Service/ Cashier
Hungry Howie's Pizza
10.2023 - 03.2024
- Answered phone calls, placing customers orders
- Handling card and cash transactions with integrity
- Made sure customers were well serviced.
- Took and accomplished customers orders even with high volume
- Followed the company policy and food safety regulations
- Maintained a clean and organized working space at all times
- Assisted in inventory count and restocking
Customer Services/ Cashier
TJX Companies
Fort Lauderdale, FL
03.2023 - 08.2023
- Operated with cash and card transactions with high accuracy
- Followed and comprehended the company policy to ensure a well visit
- Verified and reviewed pricing, returns and merchandise
- Worked in a very high volume environment, making sure the store met customers needs.
- Treated customers with respect and gratitude.
Education
Associates of Science - Nursing
Broward College Central Campus
High School Diploma - undefined
Plantation High School
06.2024
Skills
- Knowledge of the principles and techniques of effective communication
- Ability to review data for accuracy and completeness
- Ability to communicate effectively
- Ability to establish and maintain effective working relationships with others
- Knowledge of basic computer operations
- Knowledge of Chapter 493 and section 79006, FS
- Knowledge on Microsoft Office, IPM and More
- Data Entry on computer and paper
- Pays Attention to Detail
- Problem Solving
- Time Management
- Handling Confidential Information
- Policy and Procedure Compliance
KNOWLEDGE, SKILLS, AND ABILITIES
Languages: Haitian Creole (Advanced)
Timeline
Compliance Officer
Florida Department of Agriculture and Consumer Services
07.2025 - Current
Student Intern
Plantation High Internship Program
05.2024 - 12.2024
Customer Service/ Cashier
Hungry Howie's Pizza
10.2023 - 03.2024
Customer Services/ Cashier
TJX Companies
03.2023 - 08.2023
High School Diploma - undefined
Plantation High School
Associates of Science - Nursing
Broward College Central Campus