Vanessa Caminero
Cockeysville,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Clinical Assistant/ Patient Service Representative. Solid team player with a positive demeanor and proven skills in building rapport with clients. Motivated to maintain customer satisfaction and contribute to company success, specializing in quality, speed, and process optimization.
Overview
9
9
years of professional experience
Work History
Emergency Room Admissions & Registrations
Johns Hopkins Hospital
Baltimore, MD
04.2023 - Current
- Communicated effectively with physicians, nurses, office managers and other healthcare professionals regarding registration processes.
- Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
- Greeted and registered patients, verified insurance information, collected copayments and deductibles.
- Entered patient data into computer systems accurately and efficiently.
Medical Assistant Lead/Patient Representative
Shady Grove Fertility Center
Towson, MD
02.2020 - 04.2023
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Updated inventory, expiration and vaccine logs, ensuring accurate and up-to-date tracking documentation.
- Sanitized, restocked and organized exam rooms and medical equipment
- Verified appropriate lab couriers picked up collected lab specimens by checking paperwork
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
- Handled customer service inquiries in person, via telephone and through email.
Medical Assistant
University Hospital
Newark, NJ
08.2018 - 04.2020
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Medical Assistant/Team Lead
Dr.David Porter D.O
02.2016 - 01.2018
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Tested and recorded blood glucose levels.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Associate of Science - General Studies
CCBC
Essex 06-2026
High School Diploma -
Passaic County Technical Institute
Wayne06.2012
Skills
- CPR
- Lab equipment operation
- Specimen collection and analysis
- Medical billing and coding
- Phlebotomy
- Verifying Eligibility
- EMR / EHR
- Patient Scheduling
- High-Volume Environments
- Strong Telephone Etiquette
- Spanish Interpreting
- Clinical Data Entry
Languages
Spanish
Native/ Bilingual
Timeline
Emergency Room Admissions & Registrations
Johns Hopkins Hospital
04.2023 - Current
Medical Assistant Lead/Patient Representative
Shady Grove Fertility Center
02.2020 - 04.2023
Medical Assistant
University Hospital
08.2018 - 04.2020
Medical Assistant/Team Lead
Dr.David Porter D.O
02.2016 - 01.2018
Associate of Science - General Studies
CCBC
High School Diploma -
Passaic County Technical Institute
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