Vanessa Cantu
Dade City,FL
Summary
I am a hardworking individual who seeks to surpass set goals, while working together with others in order to achieve set objectives. My work ethic consist of having respect for others, integrity to always do what is right, and being a team player. My drive and resourcefulness to set goals and achieve them have given me the success in finding creative ways to connect with people. By living my core values of Respect, Integrity and teamwork; I believe I possess a strong foundation necessary for becoming a valuable member of your team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dietary Aide
Royal Oak Nursing Center
37300 Royal Oak Ln, Dade City Fl 33523
09.2017 - 09.2018
- Established healthful and therapeutic meal plans and menus.
- Served as a nutrition resource to departmental and health care staff to enhance nutritional services.
- Recommended appropriate feeding schedules and methods to meet nutritional needs.
- Researched and identified nutritional components of foods, diets and menu choices.
- Developed and oversaw preparation of specialized diets.
- Counseled patients regarding special dietary needs.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Customer Service Representative
Teleperformance
04.2016 - 07.2016
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers problems.
- Keeps records of customer interactions or transcations, recording details of inquiries, complains, comments, as well as actions taken.
- Complete contract forms, prepare change address records, or issue service discontinuance orders, using computers
CNA Student/Dietary Aide
Royal Oak Nursing Center
3700 Royal Oak Ln, Dade City, FL 33525
01.2020 - 05.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- I was taking classes in the facility and helping CNAS assist with resident's.
Deli/Bakery TA
Walmart
7631 Gall Blvd Zephyrhills, Fl 33541
12.2020 - 02.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Learned other teammates' work tasks to train as backup
- Very knowledgeable also to adept and capable to handle projects quickly and easily.
Dietary Specialist/Patient Dining Associate
Advent Health System
Zephyrhills, FL
02.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Streamlined dining operations for increased efficiency through effective communication with kitchen staff.
- Maintained a clean and inviting dining area, ensuring a positive guest experience.
- Improved overall restaurant reputation by consistently delivering high-quality food and attentive service.
- Enhanced patient satisfaction by developing and implementing personalized meal plans tailored to individual dietary needs.
- Assisted in menu development, incorporating diverse and flavorful options while adhering to nutritional guidelines.
- Coordinated with kitchen staff to prepare meals in a timely manner, contributing to smooth daily operations.
- Evaluated patients'' progress regularly, adjusting meal plans as needed for optimal health outcomes.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Distributed food during busy peak periods to drive customer satisfaction.
Education
Edinburg North High School
Edinburg, TX2015
Skills
- Communication
- Teamwork
- Patience
- Empathy
- Attention to detail
- Flexibility
- Active listening
- Emotional support
- Positivity
Certification
- Basic Life Support (BLS) Certification 2018
- AHA Healthcare Provider CPR Certification
- Basic Life Support (BLS) Certification 2023 HCP-CPR ( Adult/ Child/ Infant/ Choking) Automated External Defibrillation/ First Aid
- NationalCPRFoundation Provider 2020 ECC/ ILOR and AHA guidelines
Timeline
Dietary Specialist/Patient Dining Associate
Advent Health System
02.2024 - Current
Deli/Bakery TA
Walmart
12.2020 - 02.2024
CNA Student/Dietary Aide
Royal Oak Nursing Center
01.2020 - 05.2020
Dietary Aide
Royal Oak Nursing Center
09.2017 - 09.2018
Customer Service Representative
Teleperformance
04.2016 - 07.2016
Edinburg North High School