Vanessa Cardozo
Wilmington,DE
Summary
Post Graduated in Management in Italy and recently in Psychology at the U.S with Academic Honors Magna Cum Laude, 3.82 GPA. Previously working at Hotels in Dubai providing customer engagement training. Possesses strong multi-cultural skills, leadership, and work ethic. Seeking for real-world work experience related to Psychology.
Overview
10
10
years of professional experience
Work History
Training and Guest Relations supervisor
Ramada Plaza Jumeirah Beach
01.2018 - 08.2018
- Provided customer engagement training to F&B and reception staff, which includes training on guest approaches, upselling techniques, service standards, and training manuals
- Ensuring staff members are regularly updated on new F&B promotions, discounts, and special events
- Overseeing the maintenance of service standards across all company outlets
- Serving as the primary point of contact for all guests and offering comprehensive information about the outlets
Head Customer Engagement Executive
Emaar Hospitality Group
04.2016 - 05.2017
- This role involved holding a management position and actively collaborating with the F&B and Events sector to build, nurture, and manage relationships with customers, fostering a strong emotional connection between the clients and the brand
- Serving as the first point of contact for inquiries, feedback, and complaints from customers
- Conducting local market and competitor analysis was part of the responsibilities to elevate the property's standards and stay ahead in the industry
- The responsibilities included handling events and group reservations for the outlets, upselling festive promotions, engaging in B2C sales, and providing exceptional customer assistance to fulfill their needs.
Recruitment Specialist
Tape Talent
09.2016 - 11.2016
- Recruitment and Headhunter Company based in Dubai
- Innovative recruitment solutions to business and organization worldwide.
Human Resources Management Trainee
Le Méridien Barcelona
01.2012 - 07.2012
- Managed associates onboarding process
- Led the recruitment process
- Oversaw Starwood career opportunities
- Analyzed TripAdvisor customer reviews.
Guest Services
Costa Crociere S.p.A
02.2009 - 09.2010
- Overseen customer check-in and check-out processes
- Managed guest complaints and employee feedback, as well as facilitated currency exchange services
- Provided cruise information, including details on touristic sightseeing, onboard events, and dining schedules.
International, Booker
Event, Play Agency
04.2008 - 12.2008
- Facilitated bookings for international artists
- Negotiated gig agreements, including fees, artist's availability, flights, and accommodation
- Served as the event's translator.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL06.2023
Bachelor of Arts - Psychology
McDaniel College
Budapest Hungary05.2021
Postgraduate - Management
European School of Economics
Florence - Italy2013
Skills
- Cross-Cultural Communication Skills
- Psychological Research
- Therapeutic Listening
- Creative Problem Solving
- Easily Adaptable
- Commitment towards work
- Equality & Diversity
- Active Listening
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Italian
Limited Working
German
Elementary
Timeline
Training and Guest Relations supervisor
Ramada Plaza Jumeirah Beach
01.2018 - 08.2018
Recruitment Specialist
Tape Talent
09.2016 - 11.2016
Head Customer Engagement Executive
Emaar Hospitality Group
04.2016 - 05.2017
Human Resources Management Trainee
Le Méridien Barcelona
01.2012 - 07.2012
Guest Services
Costa Crociere S.p.A
02.2009 - 09.2010
International, Booker
Event, Play Agency
04.2008 - 12.2008
Bachelor of Arts - Psychology
Florida International University
Bachelor of Arts - Psychology
McDaniel College
Postgraduate - Management
European School of Economics
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