Vanessa Carr
Fernley,Nevada
Summary
Results-driven professional with expertise in business operations and administration, complemented by strong skills in customer service and process management. Demonstrated success in managing multiple priorities and maintaining accurate records, while effectively collaborating with stakeholders. Committed to delivering quality work efficiently and on schedule.
Overview
22
22
years of professional experience
Work History
Process Associate
Infosys
10.2024 - Current
- Execute business transactions accurately while adhering to established procedures, service level agreements (SLAs), and compliance standards.
- Review and validate documents, process invoices, analyze data, and maintain accurate records of agreements, orders, exceptions, and approvals.
- Manage customer and vendor communications, responding to questions and resolving issues in a timely manner.
- Support daily operations, escalation resolution, and team objectives while maintaining required service and process standards.
- Provide backup support across the team and identify opportunities to improve workflow efficiency and processing procedures.
Transportation & Logistics Supervisor
Reno Drain Oil Environmental Services
09.2023 - 02.2024
- Coordinated daily dispatch operations, CDL drivers, mechanics, and fleet activities to enhance service delivery efficiency.
- Coordinate customer delivery requirements and communicate updates, scheduling information, and changes to internal and external stakeholders.
- Supported problem solving and coordination among drivers, mechanics, customers, and management to streamline operations.
- Maintained driver certifications, vehicle documentation, and regulatory compliance records to ensure operational integrity.
- Review daily driver inspection reports, work logs, and operational documentation for accuracy and compliance.
- Track due dates and operational priorities while ensuring timely communication through phone and email.
Administrative Specialist
Revere Management and Distribution, LLC
10.2021 - 06.2022
- Managed invoicing, rebates, credit memos, and weekly statements using QuickBooks.
- Processed medical orders through an online healthcare system while maintaining confidentiality and HIPAA requirements.
- Prepared and maintained administrative documents and records with a high degree of accuracy.
- Supported management with special projects using Microsoft Word, Excel, and Google Sheets.
- Coordinated multiple administrative responsibilities while meeting deadlines in a fast-paced environment.
Sales Assistant / Project Support
Valley Joist, Inc.
08.2018 - 10.2021
- Prepared finalized bids and purchase orders for large-scale construction projects.
- Processed customer orders, reviewed construction plans, and prepared project information for in-house estimators.
- Managed highly detailed project information and documentation while maintaining accuracy and meeting deadlines.
- Supported multiple projects simultaneously in a fast-paced, deadline-driven environment.
- Prepared engineering documentation and correspondence for clients.
- Compiled and completed daily, weekly, and monthly reports for corporate leadership.
Executive Director
Fernley Chamber of Commerce
02.2017 - 06.2018
- Managed operations and administrative activities for an organization representing more than 300 members.
- Coordinated luncheons, meetings, fundraising events, and Board of Directors activities.
- Managed bulk mailings and produced monthly newsletters and the annual City Business Guide.
- Supported basic accounting and financial administration.
- Maintained website and marketing content using WordPress and Canva.
- Coordinated communications with members, community partners, and organizational leadership.
Regional Sales Executive
Rosenberger Site Solutions, LLC
06.2013 - 04.2016
- Managed West Coast operations and customer accounts for a telecommunications equipment manufacturer and distributor.
- Supported the establishment of a new West Coast location and coordinated relationships with construction companies, internet service providers, government entities, and other business partners.
Regional Sales Manager
Valmont Industries / SitePro1
10.2009 - 01.2013
- Managed a 13-state territory and coordinated customer relationships, presentations, account activity, and regional business development. Successfully developed the territory into the company's highest-growth territory during the first full year.
Account Manager
Tessco Technologies
12.2004 - 09.2009
- Managed customer accounts and supported business relationships across telecommunications, Wi-Fi, broadband, and microwave product lines. Consistently achieved company sales objectives and received recognition for account and product-line performance.
Education
AA coursework -
Western Nevada Community College / University of Phoenix
Skills
- Data analysis
- Documentation & Recordkeeping
- Process improvement
- Administrative & Operations Support
- Microsoft Office & Google Workspace
- QuickBooks
- Customer & Vendor Communication
- Organization & Time Management
- Team Coordination & Leadership
Timeline
Process Associate
Infosys
10.2024 - Current
Transportation & Logistics Supervisor
Reno Drain Oil Environmental Services
09.2023 - 02.2024
Administrative Specialist
Revere Management and Distribution, LLC
10.2021 - 06.2022
Sales Assistant / Project Support
Valley Joist, Inc.
08.2018 - 10.2021
Executive Director
Fernley Chamber of Commerce
02.2017 - 06.2018
Regional Sales Executive
Rosenberger Site Solutions, LLC
06.2013 - 04.2016
Regional Sales Manager
Valmont Industries / SitePro1
10.2009 - 01.2013
Account Manager
Tessco Technologies
12.2004 - 09.2009
AA coursework -
Western Nevada Community College / University of Phoenix