Vanessa Castellanos
Fontana,CA
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
14
14
years of professional experience
Work History
Inventory Specialist
Trek Bicycles Corporation
US
01.2021 - 04.2021
- California Distribution Center
- Back up Operations Manager
- Performed Lead duties
- Supervised 15 employees
- Exported-Canada processing and invoicing
- Supported and advised inbound coordinators, cycle counters, and Team Leads
- Communicated with Buyers and Accounts Payable via phone and email
- Provided customer Service
- Inbound Coordinator| California Distribution Center
- Scheduled inbound deliveries, containers, and transfers
- Reported, communicated, and resolved vendor error and carrier exceptions
- Provided feedback to leads and Management
- Provided customer service
- Communicated with Buyers and Accounts
- Payable
- Maintained and updated reporting and discrepancy logs
- Researched and resolved transfer discrepancies.
Administrative Assistant
Support Claim Services
Remote
01.2024 - Current
- Organized and maintained electronic and physical files for efficient document retrieval.
- Prepared Specialist Referral Letter for Attorney and Physician.
- Referrals
- Release of medical records
- Prepare a Cover letter for physician before evaluations
- Prepared declarations for attorney and physician
- Sent Medical Records to get summarized
- Scheduled evaluation appointments with patients and Physician
- Final wrap up reports
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Case Manager CA Emergency Government Services
Constituent Service Group
03.2021 - 01.2024
- Responsible for the review and resolution of State of California HCD case escalations.
- Work closely with several agencies including local partner networks to support applicants and community outreach.
- Constituent case work, resolving problems and providing excellent customer service.
- Responsible for determining eligibility, calculating benefits and processing applications for payment.
Operations Manager
Trek Bicycles Corporation
US
04.2015 - 02.2021
- California Distribution Center
- Supervised 15 employees
- Reported, communicated, and resolved vendor error and carrier exceptions
- Customer Service:
- Communicated with Buyers and Accounts Payable
- Maintained and updated reporting and discrepancy logs
- Researched and resolved transfer discrepancies
- Provided feedback and input to
- Management Team
- Provided Customer Service.
Medical Assistant
Medical Assistant- DOT Office
Fontana, CA
01.2012 - 12.2014
- Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment.
- Registering and checking in patients in a timely manner
- Preparing necessary documents for the visit.
- Notifying provider of patients' late arrival; rescheduling or moving late arriving patients when necessary.
- Ensures availability of treatment information by filing and retrieving patient records.
- Performs all other duties as trained and requested by provider and/or management.
Education
High School - undefined
Citrus High School
Certified - Medical Assistant
Everest College
Ontario, CASkills
- Auditing
- Case Management
- Lead
- Management
- Data Entry
- Training
- Program Policies/Procedures Development
- Inventory Specialist
- Supervisory Expertise
- Accounts Payable
- Invoicing
- Reporting
- Research
Languages
Bilingual
Timeline
Administrative Assistant
Support Claim Services
01.2024 - Current
Case Manager CA Emergency Government Services
Constituent Service Group
03.2021 - 01.2024
Inventory Specialist
Trek Bicycles Corporation
01.2021 - 04.2021
Operations Manager
Trek Bicycles Corporation
04.2015 - 02.2021
Medical Assistant
Medical Assistant- DOT Office
01.2012 - 12.2014
High School - undefined
Citrus High School
Certified - Medical Assistant
Everest College