Vanessa Castillo
Federal Way,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Airport Customer Service Agent
JetBlue
03.2022 - Current
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Operated PA system to make announcements regarding flight activity.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Assistant
Construction Cabinets NW
01.2020 - 12.2021
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
Paraeducator
Sacajawea Middle School
09.2017 - 09.2018
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teachers to help with classroom and workload management.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Monitored student classroom and outdoors activities to promote student safety.
Education
Associate of Applied Science - Digital Communications And Media
The Art Institute of Seattle
Seattle, WA12.2015
Skills
- Gate assignment coordination
- Adaptable under pressure
- Attention to detail
- Fluent in multiple languages
- Strong multitasking
Languages
Spanish
Full Professional
Timeline
Airport Customer Service Agent
JetBlue
03.2022 - Current
Assistant
Construction Cabinets NW
01.2020 - 12.2021
Paraeducator
Sacajawea Middle School
09.2017 - 09.2018
Associate of Applied Science - Digital Communications And Media
The Art Institute of Seattle