Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Castillo

Federal Way,WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Airport Customer Service Agent

JetBlue
03.2022 - Current
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Operated PA system to make announcements regarding flight activity.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.

Assistant

Construction Cabinets NW
01.2020 - 12.2021
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.

Paraeducator

Sacajawea Middle School
09.2017 - 09.2018
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Collaborated with teachers to help with classroom and workload management.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
  • Monitored student classroom and outdoors activities to promote student safety.

Education

Associate of Applied Science - Digital Communications And Media

The Art Institute of Seattle
Seattle, WA
12.2015

Skills

  • Gate assignment coordination
  • Adaptable under pressure
  • Attention to detail
  • Fluent in multiple languages
  • Strong multitasking

Languages

Spanish
Full Professional

Timeline

Airport Customer Service Agent

JetBlue
03.2022 - Current

Assistant

Construction Cabinets NW
01.2020 - 12.2021

Paraeducator

Sacajawea Middle School
09.2017 - 09.2018

Associate of Applied Science - Digital Communications And Media

The Art Institute of Seattle

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Vanessa Castillo