Vanessa Castillo
Sunnyvale,CA
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
10
10
years of professional experience
Work History
Payroll Administrative Assistant
Doctors Medical Center
08.2022 - Current
- Support Women & Children's Director and Assistant Director
- Process payroll for the Women & Children's department, 300+ staff members including traveling assignments
- Ensure department's hour performance is accurate with staff's time entry and census
- Monitor employee attendance and performance to verify punctuality and absences
- Serve as a liaison between Human Resources and Finance departments
- Create personnel action forms for hires, terminations, title changes and terminations
- Submit department's purchase requests, and capitol orders
Administrative Assistant
Google Wellness Centers via One Medical
01.2018 - 01.2021
- Provided support to 10 clinical staff members in office and surrounding regions during virtual hours
- Monitored electronic calendars using OneLogin to schedule meetings, appointments, and conference calls
- Collaborated with management staff in meetings, took meticulous notes and distributed minutes to attendees
- Assisted business-to-business clients onsite at Google by providing a seamless medical care experience at front desk, by phone and email
- Triaged and redirected 100-150 clinical phone calls per day to our virtual medical team
Patient Care Coordinator
Google Wellness Centers via Premise Health
02.2016 - 01.2018
- Assisted with patient registration, check-in, and appointment scheduling
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions
- Compiled and maintained medical charts and reports in complex digital databases
- Troubleshot and resolved complex customer service issues to enhance patient experience
Security Receptionist
LinkedIn via ABM Industries
09.2014 - 02.2016
- Greeted visitors, answered general questions and directed to appropriate locations
- Managed travel arrangements for working personnel
- Handled multi-line phone system and directed calls and messages
- Demonstrated leadership by making improvements to work processes and helping to train others
- Worked closely with security team members to deliver project requirements, develop solutions and meet deadlines
Education
High School Diploma -
Fremont High School
Sunnyvale, CA06.2012
Skills
- Microsoft Office Suite
- Outlook
- Schedule Management
- Multi-Line Telephone Systems
- Confidentiality and Data Protection
- Insurance Eligibility Verification
- Document and File Management
- Payroll Processing
- Time Management
- Team Collaboration
Timeline
Payroll Administrative Assistant
Doctors Medical Center
08.2022 - Current
Administrative Assistant
Google Wellness Centers via One Medical
01.2018 - 01.2021
Patient Care Coordinator
Google Wellness Centers via Premise Health
02.2016 - 01.2018
Security Receptionist
LinkedIn via ABM Industries
09.2014 - 02.2016
High School Diploma -
Fremont High School
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