Vanessa Castro
Brownsville
Summary
Dynamic sales professional with a proven track record at Unique Solutions and Home Improvements, excelling in customer relationship building and closing deals. Recognized for increasing sales revenue through tailored solutions and exceptional customer service. Skilled in CRM software and adept at fostering long-term partnerships, ensuring client satisfaction and loyalty.
Experienced with customer relationship management, negotiation, and sales strategy. Utilizes communication and problem-solving skills to drive revenue and client satisfaction. Knowledge of tailoring solutions to meet client needs and exceed sales targets.
Overview
7
7
years of professional experience
Work History
Sales Agent Representative
Unique Solutions and Home Improvements
01.2023 - Current
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Increased sales revenue by developing and maintaining strong client relationships.
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
- Utilized CRM software to track opportunities, forecast sales accurately, and maintain detailed records of all activities.
- Collaborated with team members to develop innovative sales approaches, fostering a competitive edge within the industry.
- Negotiated contracts with clients, ensuring mutually beneficial terms that contributed to long-term partnerships.
Youthcare Worker
Southwest Key Programs- Casa Antigua
10.2024 - 03.2025
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
Tax Preparer
Liberty Tax Service
01.2018 - 04.2019
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Education
Certificate - CNA / PCT
TSC
Brownsville, TX05-2024
GED -
Adult Continuing Education
Brownsville, TX01-2024
Skills
- Sales presentations
- Objection handling
- Technical skills
- Sales strategies
- Closing deals
- Customer service
- Time management
- Customer relationship building
- Customer relations
- Sales consultation
- Sales closing
- Promotional planning
- Contact follow-up
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Youthcare Worker
Southwest Key Programs- Casa Antigua
10.2024 - 03.2025
Sales Agent Representative
Unique Solutions and Home Improvements
01.2023 - Current
Tax Preparer
Liberty Tax Service
01.2018 - 04.2019
Certificate - CNA / PCT
TSC
GED -
Adult Continuing Education
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