Vanessa Celestin
Ocoee,FL
Summary
Customer Service Representative with over 10 years of experience in telephone customer service, including sales, and customer care.Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. serves customers by providing product and service information answer inbound calls Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Generali Global Assistance
01.2021 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Comcast
03.2018 - 06.2021
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service/Sales
Hilton Grand Vacations Club
06.2014 - 08.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Education
Associate of Arts - General Education
Miami Dade College
Miami, FLHigh School Diploma -
Dr. Micheal Krop
Miami FloridaSkills
- Product Knowledge
- Manage large amounts of incoming calls
- Strong phone contact handling skills and active listening
- Open and maintain customer accounts by recording account information
- Data Entry
- Call Management
- Product Sales
- Live chat support
- Sales closing
- Follow-up skills
- Building rapport
- Customer Service
- Complaint Handling
Timeline
Customer Service Representative
Generali Global Assistance
01.2021 - 02.2024
Customer Service Representative
Comcast
03.2018 - 06.2021
Customer Service/Sales
Hilton Grand Vacations Club
06.2014 - 08.2019
Associate of Arts - General Education
Miami Dade College
High School Diploma -
Dr. Micheal Krop
Similar Profiles
Latravia SmithLatravia Smith
Customer Service Representative at Generali Global AssistanceCustomer Service Representative at Generali Global Assistance
Alexander BeulahAlexander Beulah
Onboarding and Licensing Administrator at Generali Global AssistanceOnboarding and Licensing Administrator at Generali Global Assistance
Shabria FulcherShabria Fulcher
Senior Operations Development Specialist at Generali Global AssistanceSenior Operations Development Specialist at Generali Global Assistance
WIDELINE JUSMAWIDELINE JUSMA
Customer Service Representative Travel Agent Hybrid at Generali Global AssistanceCustomer Service Representative Travel Agent Hybrid at Generali Global Assistance
Kaelynn PeavyKaelynn Peavy
Host at Texas RoadhouseHost at Texas Roadhouse