Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

VANESSA Chapman

Keizer

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

PIC

Safeway
03.2023 - Current
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Resolved problems, improved operations and provided exceptional service.

Service Checker

Safeway
06.2022 - Current
  • Restocked and organized merchandise in front lanes.
  • Processed both cash and card purchases and returns.
  • Worked effectively in fast-paced environments.
  • Spoke with upset customers and notified appropriate management to resolve conflicts.

Lease Consultant

Pinnacle Property Management
05.2018 - 07.2019
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Checked rental eligibility by following company's verification process.
  • Implemented online advertising and other marketing initiatives to generate interest from tenant prospects.
  • Maintained accurate records of correspondence with and from tenants.
  • Conducted background checks on applicants.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Maintained 98% occupancy rate of 176 units.

Education

Associate of Arts - Sociology

Merced College
Merced, CA

High School Diploma - undefined

Westside Valley High
Newman, CA
05.2009

Skills

  • Proficient in customer engagement
  • Reliable and accountable
  • Effective task prioritization
  • Critical thinking
  • Multitasking Abilities
  • Self-Motivated
  • Conflict resolution
  • Strong work ethic
  • Interpersonal communication

Languages

Spanish
Native or Bilingual

Timeline

PIC

Safeway
03.2023 - Current

Service Checker

Safeway
06.2022 - Current

Lease Consultant

Pinnacle Property Management
05.2018 - 07.2019

High School Diploma - undefined

Westside Valley High

Associate of Arts - Sociology

Merced College

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