Dynamic leader with expertise in crisis management and team leadership. Proven skills in customer relationship management and conflict resolution, achieving positive outcomes in high-pressure environments.
Overview
3
3
years of professional experience
Work History
PIC
Safeway
Port Angeles
03.2023 - Current
I have been PIC for almost 2 years, and have been with the store for over 3 years and have filled in or done some of the tasks grocery manager would entail.
Managed multiple crisis situations, including lockdowns and equipment failures, while addressing employee health issues and injuries, demonstrating strong crisis management skills.
Completed PIC Future Leader Training
Performed various roles including DUG, checker, and front end manager to support store operations.
Experience with de-escalating confrontational encounters as well as making sure employees are heard listening to their concerns, wants, and needs.
Awarded employee of the month for consistently exceeding performance expectations.