VANESSA CHAVEZ
Self Employed
Canyon Country,USA
19
years of professional experience
I have over 8 years experience in managing front desk operations and creating a welcoming, supportive environment for staff, faculty, students, and the public. I use strong organizational skills and attention to detail to keep office workflows running smoothly. I rely on effective communication and customer service techniques to ensure every visitor has a positive experience. I also have experience with office equipment which includes; multi-line switchboard, two-way radio, copiers, faxing, scanning, laminating, tri-fold, scantron, paper cutter, and computers.
Work History
Communications/Customer Service Technician
1 Year 9 Months- Greet faculty, staff, and students with a welcoming tone
- Maintain a welcoming and organized reception area
- Answer and transfer calls efficiently, taking accurate messages while managing multi-line switchboards
- Answer inquiries from staff, faculty, students and general public
- Operates the two-way radio
- Maintain logs, update records, and enter information accurately using Excel
- Assists Coordinator with reorganizing and labeling mail slots and folders each term
- Process all incoming and outgoing mail and sign for packages
- Fulfill incoming reprographic requests
- Copy, scan, print, fax, laminate, and assemble packets or folders
- Monitor inventory, refill paper, replace toner, staples and maintain copier maintenance
- Follow established emergency protocols, including contacting 911 and providing accurate details during urgent situations
Makeup Artist
12 Years 5 Months- Maintain a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort
- Sanitize makeup tools to avoid spread of infection
- Work on a strict time schedule to complete tasks
- Enhance client satisfaction by providing personalized makeup consultations and product recommendations
- Advise clients on proper skincare routines, promoting healthy skin
- Schedule onsite and offsite makeup appointments for clientele
- Manage makeup application timelines effectively to meet production schedules without compromising quality
- Quickly adjust designs based on changes in script or shooting schedules
Receptionist
6 Years 1 Month- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors a positive first impression
- Transfer all incoming and outgoing calls to requested location
- Schedule and confirmed appointments with staff and clients
- Resolved customer complaints or issues
- Supported office efficiency by performing clerical tasks such as data entry, copying, scanning, and faxing documents
- Routine maintenance on all reprographic machines
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Distributing all incoming and outgoing mail/packages
Education
Postsecondary Certificate
- Units Acquired
High School Diploma
Graduated with Medical Field volunteer cord
Skills
Customer service
Verbal and written communication
Multi-line telephone operation
Detail-orientated
Problem-solving
Fast learner
Organization skills
Inventory management
Mail handling
Multitasking
Time management
Strong computer skills
Typing speed
Data entry
Pro-level in Excel
Adobe
Outlook
Word
Canva
Canvas
and Zoom Workplace
Making customized copies in large quantities
Ability to make edits or any necessary modifications to repro requests
Troubleshooting and clearing copier jams or misfeeds
Knowledgeable in two-way radio usage and terminology
Calm and professional with disgruntled callers\visitors
Ability to keep composure in emergency situations
References
- Sally Chavez (661) 645-9225
- Christie Horning (661) 714-0038
Timeline
Communications/Customer Service Technician
College of the Canyons
11.2024 - CurrentRead More
Makeup Artist
Self Employed
03.2014 - CurrentRead More
Receptionist
ImageIV
02.2008 - 03.2014Read More
Canyon High School
High School Diploma
Read More
Elegance International School of Professional Makeup
Postsecondary Certificate
Read More
College of The Canyons
from Units Acquired
Read More