Vanessa Cigarroa Lopez
Summary
A dynamic professional with equal footing in both the food industry and graphic design. With a solid foundation in customer engagement, operational management, and team leadership gained from the food sector, I've also cultivated a passion for design through formal education and practical experience. Proficient in design principles, industry-standard software, and typography, I'm eager to blend my diverse skill set to deliver impactful design solutions informed by my background in food service.
Overview
7
7
years of professional experience
Work History
Barista - Capital One
Aramark
Plano, TX
02.2020 - Current
- Previous positions held: Cook, Baker
- Managed setup and breakdown of the coffee bar, stations, or store, ensuring meticulous cleanliness and organization.
- Prioritized strict adherence to health, safety, and sanitation protocols for all products, fostering a secure and hygienic work environment.
- Enhanced product presentation and appeal through innovative surroundings, captivating customers and driving interest with visually compelling displays.
- Provided attentive customer service by warmly greeting and assisting patrons, proactively anticipating their needs, and delivering timely and courteous assistance.
- Prepared specialty drinks in strict alignment with brand standards, ensuring uniformity and excellence in quality. Additionally, contributed to food preparation and efficiently managed orders.
- Exhibited precision in operating the register/POS system, handling cash and credit card transactions with efficiency and accuracy.
- Maintained adherence to location standards for food preparation, consistently serving items according to specified guidelines and requirements.
- Ensured consistent availability of beverage coolers, grab-and-go items, and service ware to meet customer demands.
- Demonstrated versatility and adaptability by proficiently completing additional tasks as delegated by management, underscoring dedication to team success and operational excellence.
- Earn Your Stripes Graduate
Manager
Chuck E. Cheese
Allen, TX
10.2017 - 11.2019
- Previous positions held: Cast Member, Team Trainer II, Event Coordinator.
- Oversaw employee management, motivation, and training, aligning with Chuck E Cheese's standards for productivity, engagement, and service quality. Ensured compliance with industry regulations and legal requirements through robust policies and training initiatives.
- Elevated customer satisfaction by promptly resolving disputes, maintaining effective communication, and consistently delivering top-notch service. Managed high-tension guest situations with grace while guiding team members in their daily tasks.
- Cultivated strong cross-functional collaborations to drive key projects to completion, fostering relationships among team members. Provided mentorship to junior colleagues, nurturing their career growth and fostering future leadership within the company.
- Orchestrated daily operations, including opening and closing procedures, shift changes, and employee scheduling, to maximize business success.
- Established clear targets, objectives, and priorities for the team, maintaining efficient schedules and delegating tasks to ensure consistent delivery of exceptional service during peak and off-peak hours.
Education
Associate of Science - General Science
Collin College
Plano, TX05.2022
High School Diploma -
IUniversity Prep Academy High School
Grapevine, TX06.2017
Skills
Customer Engagement
Operational Management
Team Leadership
Graphic Design
Creative Problem Solving
Communication
Adaptability
Time Management
Software Proficiency (Graphic Design Tools)
Typography
Software & Applications
Microsoft Office
Adobe Photoshop
Adobe Illustrator
Adobe InDesign
Adobe XD
Adobe Premiere Pro
Cricut - Design Space
References
- Mario Chavez, General Manager, Chuck E. Cheese, 972-396-9672
- Davina Farias, General Manager, Chuck E. Cheese, 817-281-3037
Timeline
Barista - Capital One
Aramark
02.2020 - Current
Manager
Chuck E. Cheese
10.2017 - 11.2019
Associate of Science - General Science
Collin College
High School Diploma -
IUniversity Prep Academy High School