Vanessa Cirius
Student
Charlotte,NC
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations at Furnitureland. Excelled in roles requiring excellent customer service and problem-solving skills. Adept at maintaining cleanliness standards and leveraging tech-savviness to improve service delivery. Demonstrated ability to work collaboratively, ensuring efficient team performance and high-quality outcomes.
Offering a positive attitude and willingness to learn and grow in a customer-facing environment. It brings the ability to grasp order management systems and effective communication techniques quickly. Ready to use and develop problem-solving and multitasking abilities in any role.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Carside Specialist
Applebee's Grill + Bar
Salisbury, Maryland
06.2024 - 12.2024
- Increased repeat business by building rapport with customers through attentive and personalized service.
- Handled customer concerns professionally, resolving issues promptly and courteously as they arose.
- Supported overall restaurant success by assisting in other roles or tasks as needed during busy periods or staffing shortages.
- Ensured timely order delivery, maintaining a high standard of food quality and presentation.
- Improved communication between front-of-house staff and kitchen personnel by clearly relaying special requests or allergy-related concerns from customers.
- Worked collaboratively with team members to ensure smooth operations during high-volume periods.
- Enhanced customer satisfaction by providing efficient and friendly carside service.
Cashier
Walmart
Salisbury, Maryland
06.2023 - 12.2024
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Guest Service Representative
Furnitureland
Salisbury, MD
12.2022 - 05.2023
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
Education
Bachelor of Science - Speech Pathology
University of North Carolina At Greensboro
Greensboro, NC 01.2025 - Current
High School Diploma -
Wicomico High School
Salisbury, MD 09.2019 - 05.2023
Skills
Cleanliness standards
Active listening
Problem-solving
Good communication
Quick learner
Teamwork and collaboration
Excellent customer service
Tech-savviness
Stress tolerance
Product presentation
Strong work ethic
Cleanliness standards
Timeline
Bachelor of Science - Speech Pathology
University of North Carolina At Greensboro
01.2025 - Current
Carside Specialist
Applebee's Grill + Bar
06.2024 - 12.2024
Cashier
Walmart
06.2023 - 12.2024
Guest Service Representative
Furnitureland
12.2022 - 05.2023
High School Diploma -
Wicomico High School
09.2019 - 05.2023
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