ASHONA PARKER
Philadelphia,US
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Carside Specialist
Applebee's Grill + Bar
09.2024 - Current
- Increased repeat business by building rapport with customers through attentive and personalized service.
- Contributed to sales growth by up-selling additional items and promotional specials when appropriate.
- Enhanced customer satisfaction by providing efficient and friendly carside service.
Instant Return Rep/ Exit Booth Agent
Hertz
10.2023 - 08.2024
- Greeted customers warmly to set tone of customer experience to provide a welcoming and friendly atmosphere.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Verified car information and VIN number for security and car control.
Warehouse Associate
Target
08.2022 - 08.2023
- Documented all damages, shortages, overages or other irregularities in warehouse goods
- Coordinated activities related to shipping, receiving, storing and distribution of goods
Customer Service Associate
Ikea
08.2021 - 08.2022
- Assisted customers with product selection, order entry, and payment processing
- Followed up with customers to support satisfaction and resolve any issues
- Displayed professionalism when dealing with difficult customers by remaining calm
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
Server
Boston Market
09.2019 - 04.2020
- Coordinated multiple projects while ensuring timely completion
- Committed to delivering excellent customer service while working in a fast-paced environment
- Served food and beverages promptly with focused attention to customer needs.
Team Member
Wendy's
12.2018 - 09.2019
- Communicated effectively with customers, supervisors, and team members
- Arrived on time for shifts and adhered to company dress code guidelines
- Performed opening and closing duties, including store cleaning and restocking
Crew Member
McDonald's
11.2017 - 12.2018
- Placed orders into POS systems and handled cash and credit transactions
- Cross-trained in multiple positions within the store as needed
- Completed all store opening and closing procedures
- Prepared food items following established recipes and safety guidelines
Education
High School Diploma -
Girls High School
Philadelphia, PA06-2019
Skills
- Strong work ethic
- Motivational skills
- Cleanliness standards
- Stress tolerance
- Excellent customer service
- Fast and efficient
- Problem-solving
- Team collaboration
- Organizational skills
Timeline
Carside Specialist
Applebee's Grill + Bar
09.2024 - Current
Instant Return Rep/ Exit Booth Agent
Hertz
10.2023 - 08.2024
Warehouse Associate
Target
08.2022 - 08.2023
Customer Service Associate
Ikea
08.2021 - 08.2022
Server
Boston Market
09.2019 - 04.2020
Team Member
Wendy's
12.2018 - 09.2019
Crew Member
McDonald's
11.2017 - 12.2018
High School Diploma -
Girls High School
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