Vanessa J Clayton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Rural Mail Carrier Associate
United States Post Office
07.2024 - Current
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Sorted mail according to order of address appearance for easy access in field.
Merchandising Sales Associate
Tractor Supply Company
08.2020 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Retail Service Specialist
Oreilly Auto Pats
03.2018 - 08.2020
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Streamlined inventory management for improved product availability and reduced waste.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Fulfilled customers' special requests for merchandise and delivery times.
- Coordinated efficient product deliveries to meet customers' demands.
Education
Associate of Arts - Elementary Education
University of Phoenix
Tempe, AZ04.2011
High School Diploma -
Leflore County High School
Itta Bena, MS05.2006
Skills
- Safe Driving
- Package handling
- Heavy Lifting
- Defensive Driving
- Hand-Eye Coordination
- Route Planning
- GPS Navigation
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relations
Timeline
Rural Mail Carrier Associate
United States Post Office
07.2024 - Current
Merchandising Sales Associate
Tractor Supply Company
08.2020 - 04.2024
Retail Service Specialist
Oreilly Auto Pats
03.2018 - 08.2020
Associate of Arts - Elementary Education
University of Phoenix
High School Diploma -
Leflore County High School
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